Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers' money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Job overview
The booking office administrator is responsible for providing and delivering a high standard of customer care to Paediatric patients within Barnet and Chase Farm.
The post-holder must play a proactive role in collecting, investigating, verifying and recording a high standard of patient demographic and treatment data. The post holder must accurately and in a timely manner enter such information on the computerised patient information system, to ensure that the trust receives the appropriate level of income for patient activity, avoids the potential clinical risks inherent with inaccurate patient records and is compliant with national NHS targets (e.g. on data quality and length of patient wait).
The post-holder must undertake effective forward planning, to ensure that the administrative needs of the service are met and must carry out a range of effective administration processes to support the delivery of high quality patient care.
The post-holder will work as part of a team within the Paediatric department helping to support and cross cover where needed.
The clinic administrator will not be directly supervised on a day-to-day basis and is responsible for the management and prioritisation of their own workload.
Main duties of the job
To provide a high level of service for patients during the booking period. To demonstrate sensitivity, tact and diplomacy where appropriate, for example when acting as a first point of contact to distressed or anxious relatives. To answer the telephone and take messages, answer or refer queries as appropriate. To provide a confidential and high standard of administrative support to the service, particularly supporting the clinical teams with tasks such as booking appointments, and liaising with clinical and management teams accordingly. To be responsible for ensuring that all documentation relating to a patient's episode of care is accurately completed and filed (according to documented process and guidelines). To access the "National Spine" to ensure accurate retrieval of patients NHS number when required and enter onto the relevant system. To ensure that all patient attendances are recorded accurately on Cerner or the relevant electronic system in real time. To provide weekly and monthly activity figures, as required. To ensure that pathology and x-ray results are organised and available for review and signing by the clinical team. To monitor patient pathways within the required timeframes, ensuring that data recorded is of a high quality. To record in real time whenever a patient's care has been transferred to a different consultant or treatment function. To provide ad hoc cross-cover, as required, during the absence of other administrators. Working for our organisation
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated staff care for over 1.6 million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits to next level training, we make it easier to take your career to the top.
Detailed job description and main responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person specification
Royal Free World Class Values
Essential criteria Demonstrable ability to meet the Trust Values Education & professional Qualifications
Essential criteria NVQ Level 3 or Equivalent Experience
Essential criteria Previous work experience in a healthcare setting Experience of working in a public/patient facing role Desirable criteria Experience of working with Cerner, or similar electronic Patient Administration Systems Skills and aptitudes
Essential criteria Clear and concise verbal and written communication skills Ability to use initiative and problem solve, in a busy clinical environment Typing and data entry skills Good level of computer literacy skills in Microsoft Word, Excel and databases Flexible and adaptable to the changing needs of the service Personal Qualities & attributes
Essential criteria Sympathetic attitude to patients and relatives, who may be extremely distressed or anxious Excellent interpersonal skills with the ability to relate to people at all levels The ability to manage conflict and identify where escalation to senior staff is necessary Covid-19 Vaccination
Getting vaccinated, and getting a booster, remains the best defence against COVID-19. We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.
Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
Please note: Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification. Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job. Interview arrangements will be communicated via email so please check your email regularly following the closing date.
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Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers' money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Job overview
The booking office administrator is responsible for providing and delivering a high standard of customer care to Paediatric patients within Barnet and Chase Farm.
The post-holder must play a proactive role in collecting, investigating, verifying and recording a high standard of patient demographic and treatment data. The post holder must accurately and in a timely manner enter such information on the computerised patient information system, to ensure that the trust receives the appropriate level of income for patient activity, avoids the potential clinical risks inherent with inaccurate patient records and is compliant with national NHS targets (e.g. on data quality and length of patient wait).
The post-holder must undertake effective forward planning, to ensure that the administrative needs of the service are met and must carry out a range of effective administration processes to support the delivery of high quality patient care.
The post-holder will work as part of a team within the Paediatric department helping to support and cross cover where needed.
The clinic administrator will not be directly supervised on a day-to-day basis and is responsible for the management and prioritisation of their own workload.
Main duties of the job
To provide a high level of service for patients during the booking period. To demonstrate sensitivity, tact and diplomacy where appropriate, for example when acting as a first point of contact to distressed or anxious relatives. To answer the telephone and take messages, answer or refer queries as appropriate. To provide a confidential and high standard of administrative support to the service, particularly supporting the clinical teams with tasks such as booking appointments, and liaising with clinical and management teams accordingly. To be responsible for ensuring that all documentation relating to a patient's episode of care is accurately completed and filed (according to documented process and guidelines). To access the "National Spine" to ensure accurate retrieval of patients NHS number when required and enter onto the relevant system. To ensure that all patient attendances are recorded accurately on Cerner or the relevant electronic system in real time. To provide weekly and monthly activity figures, as required. To ensure that pathology and x-ray results are organised and available for review and signing by the clinical team. To monitor patient pathways within the required timeframes, ensuring that data recorded is of a high quality. To record in real time whenever a patient's care has been transferred to a different consultant or treatment function. To provide ad hoc cross-cover, as required, during the absence of other administrators. Working for our organisation
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated staff care for over 1.6 million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits to next level training, we make it easier to take your career to the top.
Detailed job description and main responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person specification
Royal Free World Class Values
Essential criteria Demonstrable ability to meet the Trust Values Education & professional Qualifications
Essential criteria NVQ Level 3 or Equivalent Experience
Essential criteria Previous work experience in a healthcare setting Experience of working in a public/patient facing role Desirable criteria Experience of working with Cerner, or similar electronic Patient Administration Systems Skills and aptitudes
Essential criteria Clear and concise verbal and written communication skills Ability to use initiative and problem solve, in a busy clinical environment Typing and data entry skills Good level of computer literacy skills in Microsoft Word, Excel and databases Flexible and adaptable to the changing needs of the service Personal Qualities & attributes
Essential criteria Sympathetic attitude to patients and relatives, who may be extremely distressed or anxious Excellent interpersonal skills with the ability to relate to people at all levels The ability to manage conflict and identify where escalation to senior staff is necessary Covid-19 Vaccination
Getting vaccinated, and getting a booster, remains the best defence against COVID-19. We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.
Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
Please note: Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification. Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job. Interview arrangements will be communicated via email so please check your email regularly following the closing date.
#J-18808-Ljbffr
