Servicing and Compliance Manager
Salary:
£52k - £55k p.a. (depending on experience) plus benefits Location:
Leatherhead, Surrey
About us:
Each year, we provide housing and support for more than 1,800 socially excluded and vulnerable people across Surrey, parts of Berkshire, West Sussex, and South-West London. We make a difference to clients by enabling them to feel valued and supported. We have a strong sense of social responsibility and believe everyone should be able to live independent and fulfilling lives. Our values - respect, empowerment, responsibility, and excellence - guide everything we do.
The role:
We have been transforming lives for more than half a century. Over this time, we have successfully grown our services and developed strong relationships with our stakeholders, partners, and suppliers. We have ambitious plans, and we aim to continue to strengthen our activity and grow to support more clients in the future. For this role, we are looking for someone who has the required knowledge and experience, along with the drive, determination, and vision to shape how we deliver our future services to meet the needs of our clients and Transform. It is an opportunity to make a real change and build on our existing service delivery within Asset Management. We currently manage just over 900 units (living accommodation). The role will focus on the delivery of servicing and compliance across our stock portfolio, including gas maintenance, fire alarm servicing, fire risk assessments, and other service chargeable contracts such as grounds maintenance. These are currently delivered through our in-house repairs team and external contractors. Awareness of regulatory requirements is essential, and you will need to embrace IT. Regular contact and liaison with our in-house Repairs Team, Transform staff, external contractors, and clients will require good communication skills. The role involves frequent travel across our stock portfolio, so suitable transportation is necessary. This is also a hybrid role, but there will be a need to be in our various offices as required.
We are ideally looking for:
Demonstrated ability to implement and make changes around service delivery. Experience in delivering and managing statutory servicing and inspection regimes within the sector. Experience in managing cyclical works and contracts, including service chargeable projects. Management experience with trade operatives or direct labour, and external contractors. Ability to deliver works against agreed performance indicators, contractual requirements, and budgets. Strong procurement background with the ability to produce specifications and ensure works are completed to the required standard. Aware of property legislation and standards relating to social and supported housing. Organizational skills to manage workload and provide regular updates on progress. Good IT skills as this is a key part of the role. Strong communication skills, especially in face-to-face interactions with staff and residents.
Tick most but not all the boxes?
The best candidate rarely does! If you are excited by this role, share our values, and feel you have most of what we are looking for, go ahead and apply - you could be exactly who we need.
Our benefits are great too, they include:
28 days annual leave per annum, plus bank holidays and one wellbeing day each year. The opportunity to buy or sell up to five days annual leave per holiday year. A defined contribution pension scheme and life assurance. A comprehensive range of discounts and wellbeing resources through our benefits platform.
Other things you need to know
At Transform, we celebrate diversity and know that it is critical for our success. We work hard to ensure we're inclusive, so we want to hear from anyone who is great at what they do and who shares our values. If you need any adjustments during the application or selection process to perform your best, just let us know. We will be happy to help. We review CVs as we receive them and interview as soon as we have applications that look like a good match, so apply as soon as you can to avoid missing out.
#J-18808-Ljbffr
£52k - £55k p.a. (depending on experience) plus benefits Location:
Leatherhead, Surrey
About us:
Each year, we provide housing and support for more than 1,800 socially excluded and vulnerable people across Surrey, parts of Berkshire, West Sussex, and South-West London. We make a difference to clients by enabling them to feel valued and supported. We have a strong sense of social responsibility and believe everyone should be able to live independent and fulfilling lives. Our values - respect, empowerment, responsibility, and excellence - guide everything we do.
The role:
We have been transforming lives for more than half a century. Over this time, we have successfully grown our services and developed strong relationships with our stakeholders, partners, and suppliers. We have ambitious plans, and we aim to continue to strengthen our activity and grow to support more clients in the future. For this role, we are looking for someone who has the required knowledge and experience, along with the drive, determination, and vision to shape how we deliver our future services to meet the needs of our clients and Transform. It is an opportunity to make a real change and build on our existing service delivery within Asset Management. We currently manage just over 900 units (living accommodation). The role will focus on the delivery of servicing and compliance across our stock portfolio, including gas maintenance, fire alarm servicing, fire risk assessments, and other service chargeable contracts such as grounds maintenance. These are currently delivered through our in-house repairs team and external contractors. Awareness of regulatory requirements is essential, and you will need to embrace IT. Regular contact and liaison with our in-house Repairs Team, Transform staff, external contractors, and clients will require good communication skills. The role involves frequent travel across our stock portfolio, so suitable transportation is necessary. This is also a hybrid role, but there will be a need to be in our various offices as required.
We are ideally looking for:
Demonstrated ability to implement and make changes around service delivery. Experience in delivering and managing statutory servicing and inspection regimes within the sector. Experience in managing cyclical works and contracts, including service chargeable projects. Management experience with trade operatives or direct labour, and external contractors. Ability to deliver works against agreed performance indicators, contractual requirements, and budgets. Strong procurement background with the ability to produce specifications and ensure works are completed to the required standard. Aware of property legislation and standards relating to social and supported housing. Organizational skills to manage workload and provide regular updates on progress. Good IT skills as this is a key part of the role. Strong communication skills, especially in face-to-face interactions with staff and residents.
Tick most but not all the boxes?
The best candidate rarely does! If you are excited by this role, share our values, and feel you have most of what we are looking for, go ahead and apply - you could be exactly who we need.
Our benefits are great too, they include:
28 days annual leave per annum, plus bank holidays and one wellbeing day each year. The opportunity to buy or sell up to five days annual leave per holiday year. A defined contribution pension scheme and life assurance. A comprehensive range of discounts and wellbeing resources through our benefits platform.
Other things you need to know
At Transform, we celebrate diversity and know that it is critical for our success. We work hard to ensure we're inclusive, so we want to hear from anyone who is great at what they do and who shares our values. If you need any adjustments during the application or selection process to perform your best, just let us know. We will be happy to help. We review CVs as we receive them and interview as soon as we have applications that look like a good match, so apply as soon as you can to avoid missing out.
#J-18808-Ljbffr
