It's a great time to join Golding as we're an efficient, local, visible and listening organisation, providing sustainable homes and communities. We've established a strong track record for building quality homes and investing in our local communities.
We are excited to recruit for this role at Golding and appoint a Customer Support Team Leader (Housing) to join our Tenancy team, where you'll be able to play a key role in shaping our future.
In this key position, you will be responsible for leading our support team which includes our welfare benefits, employment advice, tenancy sustainment and handyperson services. What you'll be doing You'll undertake the day to day line management of the team of support advisors to ensure the delivery of high quality customer focused support services. Supporting the Customer Success Manager in achieving a high performing team. Helping deliver high quality support services for Golding Homes to ensure support is provided to customers to sustain tenancies and support them where needed. You'll support, coach, train and work collaboratively with the Support Team to achieve maximum performance. Managing and motivating individuals to ensure they provide a quality customer focused and performance driven service. More about you. What can you bring? You'll have previous experience of welfare benefits, employment support and tenancy sustainment. Ideally, you'll have extensive experience of leading a team, coaching and motivating others to achieve targets and improve performance, along with extensive experience of support delivery and quality case management. Experience of working housing management systems and working with computerised housing management systems. Experience of working with relevant external agencies including those who support vulnerable customers. Experience working with and supporting and engaging with customers. Experience of clear and concise report writing, managing budgets & successfully implementing new ways of working and supporting change. Understanding of housing, welfare benefits, and other policies, regulations, or incentives to maximise tenants' income. Knowledge of mental health issues, safeguarding, domestic abuse and what other agencies and organisations can provide, with the ability to deal with complex or difficult cases. Please note a full driving licence and DBS are required for this role. When and where you'll be doing it You will enjoy a 37-hour working week and earn an annual salary of circa £44,100. Our Hub, Home, Roam approach allows you to work from wherever suits you best whilst also having a central workspace to collaborate and come together. Our head office is in central Maidstone and is a new, modern and bright space which inspires creativity and innovation. What will you get in return? Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary, designed to support you throughout your working life here. You’ll get: 28 days annual leave per year (plus bank holidays) Company pension contribution and life assurance Flexible benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more. An annual Wellbeing Fund Hybrid Working Closing Date: Sunday 2nd February at midnight Interviews: TBC We appreciate that people process information in different ways. Please get in touch if you would like some support with your application. We will be sifting applications throughout and reserve the right to close applications early. INDMED The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. County Gate One, Stacey Street, Maidstone, ME14 1ST people.team@goldinghomes.org.uk 0330 777 2600
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We are excited to recruit for this role at Golding and appoint a Customer Support Team Leader (Housing) to join our Tenancy team, where you'll be able to play a key role in shaping our future.
In this key position, you will be responsible for leading our support team which includes our welfare benefits, employment advice, tenancy sustainment and handyperson services. What you'll be doing You'll undertake the day to day line management of the team of support advisors to ensure the delivery of high quality customer focused support services. Supporting the Customer Success Manager in achieving a high performing team. Helping deliver high quality support services for Golding Homes to ensure support is provided to customers to sustain tenancies and support them where needed. You'll support, coach, train and work collaboratively with the Support Team to achieve maximum performance. Managing and motivating individuals to ensure they provide a quality customer focused and performance driven service. More about you. What can you bring? You'll have previous experience of welfare benefits, employment support and tenancy sustainment. Ideally, you'll have extensive experience of leading a team, coaching and motivating others to achieve targets and improve performance, along with extensive experience of support delivery and quality case management. Experience of working housing management systems and working with computerised housing management systems. Experience of working with relevant external agencies including those who support vulnerable customers. Experience working with and supporting and engaging with customers. Experience of clear and concise report writing, managing budgets & successfully implementing new ways of working and supporting change. Understanding of housing, welfare benefits, and other policies, regulations, or incentives to maximise tenants' income. Knowledge of mental health issues, safeguarding, domestic abuse and what other agencies and organisations can provide, with the ability to deal with complex or difficult cases. Please note a full driving licence and DBS are required for this role. When and where you'll be doing it You will enjoy a 37-hour working week and earn an annual salary of circa £44,100. Our Hub, Home, Roam approach allows you to work from wherever suits you best whilst also having a central workspace to collaborate and come together. Our head office is in central Maidstone and is a new, modern and bright space which inspires creativity and innovation. What will you get in return? Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary, designed to support you throughout your working life here. You’ll get: 28 days annual leave per year (plus bank holidays) Company pension contribution and life assurance Flexible benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more. An annual Wellbeing Fund Hybrid Working Closing Date: Sunday 2nd February at midnight Interviews: TBC We appreciate that people process information in different ways. Please get in touch if you would like some support with your application. We will be sifting applications throughout and reserve the right to close applications early. INDMED The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. County Gate One, Stacey Street, Maidstone, ME14 1ST people.team@goldinghomes.org.uk 0330 777 2600
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