Location: London Bloomsbury Campus
Contract Type: Fixed Term Contract
We are looking for a high-calibre person to join our
Student Information
team as a
Senior Student Information Officer. In this role, you will become part of the Student Information team providing exceptional customer service to students and staff across all programmes. The Student Information team also assists students in accessing specialist advice and support from other ULaw services including welfare, disability support and inclusion, employability, and study skills. Contributing to the delivery of a professional front-of-house service to students, visitors, and staff in keeping with the expectations and standards required by the university and our stakeholders. You will be required to promote and sustain a constructive, supportive, and friendly working relationship with all clients, visitors, and staff. As our Senior Student Information Officer, you will: Act as the first point of contact on campus for all face-to-face enquiries from students, staff, or members of the public, ensuring that a prompt and professional response is given at all times. Provide information and support on a range of enquiries including those relating to new students transitioning to the campus and/or a new course, assessments, timetabling, print services, and more. Contribute to the planning and delivery of induction and enrolment activities. Lead the delivery of welcome events for incoming students (face to face and/or online). Play a key role in planning and coordinating an engaging programme of campus events, liaising with other departments and external suppliers as needed. We are looking for people who are/have: Relevant experience in the provision of high-quality customer service. Experience working with complex processes in a busy office environment. Experience in providing information, advice, and guidance to individuals on a one-to-one basis. Experience in dealing with confidential and sensitive information. Excellent written and oral communication skills. Good IT skills with the ability to effectively use the MS Office suite (particularly Word, Excel, and Outlook). Benefits On top of a
competitive salary,
we provide a generous
annual leave entitlement of 30 days , and there’s a rewards package that includes: Private Medical Scheme and Life Assurance. Contributory Pension Scheme. Training and Qualifications (including Course Sponsorship/Fee Discount). Season Ticket Loans and Student Discounts. At The University of Law, you will work alongside other like-minded professionals who are passionate about driving innovation in higher education and delivering successful outcomes for our students. Our Approach We are committed to ensuring our workforce is reflective of our diverse student population, striving to increase the representation of age, disability, gender identity and expression, religion, race, sex, sexual orientation, and socio-economic background of our employees. We’re also committed to providing adjustments to those who may require support with the recruitment process - please contact the ULaw Talent Acquisition Team at
talentacquisition@law.ac.uk . Please note: For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link
Employers' right to work checklist - GOV.UK (www.gov.uk)
.
Please note
we are not a licensed sponsor. Some posts within the University are subject to a DBS check - you will be notified of this during the application process.
#J-18808-Ljbffr
Student Information
team as a
Senior Student Information Officer. In this role, you will become part of the Student Information team providing exceptional customer service to students and staff across all programmes. The Student Information team also assists students in accessing specialist advice and support from other ULaw services including welfare, disability support and inclusion, employability, and study skills. Contributing to the delivery of a professional front-of-house service to students, visitors, and staff in keeping with the expectations and standards required by the university and our stakeholders. You will be required to promote and sustain a constructive, supportive, and friendly working relationship with all clients, visitors, and staff. As our Senior Student Information Officer, you will: Act as the first point of contact on campus for all face-to-face enquiries from students, staff, or members of the public, ensuring that a prompt and professional response is given at all times. Provide information and support on a range of enquiries including those relating to new students transitioning to the campus and/or a new course, assessments, timetabling, print services, and more. Contribute to the planning and delivery of induction and enrolment activities. Lead the delivery of welcome events for incoming students (face to face and/or online). Play a key role in planning and coordinating an engaging programme of campus events, liaising with other departments and external suppliers as needed. We are looking for people who are/have: Relevant experience in the provision of high-quality customer service. Experience working with complex processes in a busy office environment. Experience in providing information, advice, and guidance to individuals on a one-to-one basis. Experience in dealing with confidential and sensitive information. Excellent written and oral communication skills. Good IT skills with the ability to effectively use the MS Office suite (particularly Word, Excel, and Outlook). Benefits On top of a
competitive salary,
we provide a generous
annual leave entitlement of 30 days , and there’s a rewards package that includes: Private Medical Scheme and Life Assurance. Contributory Pension Scheme. Training and Qualifications (including Course Sponsorship/Fee Discount). Season Ticket Loans and Student Discounts. At The University of Law, you will work alongside other like-minded professionals who are passionate about driving innovation in higher education and delivering successful outcomes for our students. Our Approach We are committed to ensuring our workforce is reflective of our diverse student population, striving to increase the representation of age, disability, gender identity and expression, religion, race, sex, sexual orientation, and socio-economic background of our employees. We’re also committed to providing adjustments to those who may require support with the recruitment process - please contact the ULaw Talent Acquisition Team at
talentacquisition@law.ac.uk . Please note: For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link
Employers' right to work checklist - GOV.UK (www.gov.uk)
.
Please note
we are not a licensed sponsor. Some posts within the University are subject to a DBS check - you will be notified of this during the application process.
#J-18808-Ljbffr
