2nd Line Service Desk Engineer - Perm - Keighley
Salary:
£37,000 - £43,000 Location:
Keighley Job type:
Fully on site Our client is urgently looking for a Service Desk Engineer to join their team in Keighley on a full-time basis. The ideal candidate will have excellent communication skills, strong technical skills, and customer management skills. We want customers to feel that their level of service delivery is excellent, not just that their SLAs are being met. 2nd Line Service Desk Engineer Responsibilities:
The purpose of the Service Desk Engineer is to provide outstanding IT support and incident resolution for our clients, ensuring prompt and effective handling of technical issues, maintaining critical system uptime, and delivering a seamless service desk experience. Customer satisfaction is key by creating strong client relationships, adhering to SLAs, and contributing to the smooth operation of client's vital public sector services. The Service Desk Engineer will need to support the customer base utilizing the KPIs and monitoring visible to them. This extends to the Service Desk Engineer visiting customer sites (offices, warehouses, and off-site locations) for proactive and reactive visits across the United Kingdom and sometimes abroad, to resolve user, software, and physical hardware issues. 2nd Line Service Desk Engineer Skills:
Proven experience as a Support Engineer, IT Support Specialist, or similar role. Comfortable communicating with senior stakeholders, executives, and leaders. Intermediate level user in Microsoft packages especially in Word, PowerPoint, and Excel. Experience in troubleshooting and supporting Microsoft environments (AD, Azure AD, Windows Server, GPO, Windows Desktop, SQL). Experience in Milestone and BriefCam applications and infrastructure. Solid networking knowledge - Firewalls, LAN configuration, troubleshooting, and diagnostics. 2nd Line Service Desk Engineer Requirements:
Happy to travel to customer sites and be away from home as needed. Willing and able to work evenings and weekends when needed. Ability to obtain Security Clearance (NPPV3+SC). Full UK driving license and own car. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation. We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website.
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£37,000 - £43,000 Location:
Keighley Job type:
Fully on site Our client is urgently looking for a Service Desk Engineer to join their team in Keighley on a full-time basis. The ideal candidate will have excellent communication skills, strong technical skills, and customer management skills. We want customers to feel that their level of service delivery is excellent, not just that their SLAs are being met. 2nd Line Service Desk Engineer Responsibilities:
The purpose of the Service Desk Engineer is to provide outstanding IT support and incident resolution for our clients, ensuring prompt and effective handling of technical issues, maintaining critical system uptime, and delivering a seamless service desk experience. Customer satisfaction is key by creating strong client relationships, adhering to SLAs, and contributing to the smooth operation of client's vital public sector services. The Service Desk Engineer will need to support the customer base utilizing the KPIs and monitoring visible to them. This extends to the Service Desk Engineer visiting customer sites (offices, warehouses, and off-site locations) for proactive and reactive visits across the United Kingdom and sometimes abroad, to resolve user, software, and physical hardware issues. 2nd Line Service Desk Engineer Skills:
Proven experience as a Support Engineer, IT Support Specialist, or similar role. Comfortable communicating with senior stakeholders, executives, and leaders. Intermediate level user in Microsoft packages especially in Word, PowerPoint, and Excel. Experience in troubleshooting and supporting Microsoft environments (AD, Azure AD, Windows Server, GPO, Windows Desktop, SQL). Experience in Milestone and BriefCam applications and infrastructure. Solid networking knowledge - Firewalls, LAN configuration, troubleshooting, and diagnostics. 2nd Line Service Desk Engineer Requirements:
Happy to travel to customer sites and be away from home as needed. Willing and able to work evenings and weekends when needed. Ability to obtain Security Clearance (NPPV3+SC). Full UK driving license and own car. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation. We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website.
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