Join our Dentaline team and help us make a difference.
The successful candidate will be responsible for the smooth running of the out of hours emergency dental service clinic based at our Canterbury site, providing full reception/administrative support to the clinical team, and liaising with the service call centre to ensure all patient needs are managed efficiently.
The successful candidate may on occasion be required to travel to one of our other Dentaline sites based at Rochester and Larkfield.
Main duties of the job
To ensure the smooth running of the out of hours emergency dental service clinic providing full reception/administrative support to the clinical team. To meet and greet the patients as they arrive in clinic maintaining a high level of customer care. Generating documentation and managing patient finances both electronically and paper format. Liaising with the service call centre to ensure all patient needs are managed efficiently. Take payments or determine any exemption they may have. Liaise with the dentist, nurse or call centre regarding any issues that arise. Make patients feel comfortable when they are anxious and in pain. Complete the financial log. Compile all paperwork making sure that all information is logged on the system and agrees at the end of the shift. Coordinate the smooth running of the session. Un-locking at the start of the session and ensuring everything is locked away at the end. About us
This is your chance to join a progressive and innovative service in a social enterprise that is patient and staff focused - you'll even have the opportunity to become an MCH shareholder. We encourage staff to get involved in exploring new ways of working and service development. We'll provide well established, in-service training, one to one supervision, and appraisals with regular support. You'll be able to develop your skills in a friendly and supportive team. Would you like to work flexibly? In the NHS, we are reminded every day of how important work life balance is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. Job responsibilities
Liaise with the call centre and clinic staff to ensure the smooth running of the clinic sessions. Liaise with the associated administration teams when problems occur following a working session. To be the first point of contact for the patients accessing the clinic maintaining a high standard of customer care throughout the patient journey. Excellent written and verbal communication skills required; in order to communicate sensitive and confidential information. Good standard of education to GCSE level or NVQ level 3 equivalent. Knowledge of administration procedures. Experience of working within a public service reception environment. Flexibility to work in all Dentaline clinics. Ability to use Microsoft Office packages in particular Excel and Word. Ability to maintain databases. Good time management skills and ability to prioritise work when there are competing demands. Ability to run reports from dental software and to maintain patient records following training on the system. Person Specification
Experience in an admin role
IT experience. Experience in an administration role. Good education especially in English and Maths. Dental Software experience. Public Facing
Ability to communicate. Good telephone manner. Public facing role experience. Experience in dealing with patients in pain. Calmness under pressure. Ability to work unsupervised
Ability to work unsupervised. NHS experience. MCH values
Good understanding of MCH values. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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To ensure the smooth running of the out of hours emergency dental service clinic providing full reception/administrative support to the clinical team. To meet and greet the patients as they arrive in clinic maintaining a high level of customer care. Generating documentation and managing patient finances both electronically and paper format. Liaising with the service call centre to ensure all patient needs are managed efficiently. Take payments or determine any exemption they may have. Liaise with the dentist, nurse or call centre regarding any issues that arise. Make patients feel comfortable when they are anxious and in pain. Complete the financial log. Compile all paperwork making sure that all information is logged on the system and agrees at the end of the shift. Coordinate the smooth running of the session. Un-locking at the start of the session and ensuring everything is locked away at the end. About us
This is your chance to join a progressive and innovative service in a social enterprise that is patient and staff focused - you'll even have the opportunity to become an MCH shareholder. We encourage staff to get involved in exploring new ways of working and service development. We'll provide well established, in-service training, one to one supervision, and appraisals with regular support. You'll be able to develop your skills in a friendly and supportive team. Would you like to work flexibly? In the NHS, we are reminded every day of how important work life balance is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. Job responsibilities
Liaise with the call centre and clinic staff to ensure the smooth running of the clinic sessions. Liaise with the associated administration teams when problems occur following a working session. To be the first point of contact for the patients accessing the clinic maintaining a high standard of customer care throughout the patient journey. Excellent written and verbal communication skills required; in order to communicate sensitive and confidential information. Good standard of education to GCSE level or NVQ level 3 equivalent. Knowledge of administration procedures. Experience of working within a public service reception environment. Flexibility to work in all Dentaline clinics. Ability to use Microsoft Office packages in particular Excel and Word. Ability to maintain databases. Good time management skills and ability to prioritise work when there are competing demands. Ability to run reports from dental software and to maintain patient records following training on the system. Person Specification
Experience in an admin role
IT experience. Experience in an administration role. Good education especially in English and Maths. Dental Software experience. Public Facing
Ability to communicate. Good telephone manner. Public facing role experience. Experience in dealing with patients in pain. Calmness under pressure. Ability to work unsupervised
Ability to work unsupervised. NHS experience. MCH values
Good understanding of MCH values. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr
