We are currently seeking a dedicated and detail-oriented Rent Arrears Assistant to join our client's team based in Brixton, London, on a temporary-to-permanent basis. This role is ideal for individuals looking to develop a career in housing or finance, with full training provided. You will assist in the effective management and recovery of rent arrears while supporting tenants in maintaining their tenancy agreements. This is an office job Monday - Friday.
Pay Rate:
£16.00 per hour (umbrella) Employment Type:
Temporary to Permanent Training Provided Key Responsibilities
Monitor and manage rent accounts to identify arrears promptly. Contact tenants via phone, email, and written communication to discuss outstanding balances. Provide guidance and support to tenants, identifying financial difficulties and signposting to relevant services. Negotiate realistic and sustainable repayment plans in line with company policies. Maintain accurate records of all correspondence and actions taken. Liaise with internal teams and external agencies (e.g., housing officers, welfare teams) to resolve issues and provide tenant support. Assist with the preparation of legal documentation for rent arrears cases, when required. Contribute to reports on rent collection performance and provide insights for improving processes. Skills and Experience
Strong communication and negotiation skills, with the ability to handle sensitive situations tactfully. Excellent attention to detail and organisational abilities. A customer-focused approach with a genuine commitment to helping others. Ability to work both independently and collaboratively in a team setting. Basic IT skills, including proficiency in Microsoft Office (Word, Excel, Outlook). Previous experience in housing, customer service, or finance is desirable but not essential (training will be provided). If your skills match the above, please send through your updated CV. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
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£16.00 per hour (umbrella) Employment Type:
Temporary to Permanent Training Provided Key Responsibilities
Monitor and manage rent accounts to identify arrears promptly. Contact tenants via phone, email, and written communication to discuss outstanding balances. Provide guidance and support to tenants, identifying financial difficulties and signposting to relevant services. Negotiate realistic and sustainable repayment plans in line with company policies. Maintain accurate records of all correspondence and actions taken. Liaise with internal teams and external agencies (e.g., housing officers, welfare teams) to resolve issues and provide tenant support. Assist with the preparation of legal documentation for rent arrears cases, when required. Contribute to reports on rent collection performance and provide insights for improving processes. Skills and Experience
Strong communication and negotiation skills, with the ability to handle sensitive situations tactfully. Excellent attention to detail and organisational abilities. A customer-focused approach with a genuine commitment to helping others. Ability to work both independently and collaboratively in a team setting. Basic IT skills, including proficiency in Microsoft Office (Word, Excel, Outlook). Previous experience in housing, customer service, or finance is desirable but not essential (training will be provided). If your skills match the above, please send through your updated CV. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
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