Change your job, change your workplace, change your future
We are actively building diverse teams and welcome applications from everyone
Role:
ITS Field Service Technician- EPOS Located:
Field Based- Covering Swindon (SN), Bristol (BS), Bath (BA), Oxford (OX), Gloucester (GL) and Salisbury (SP) Package:
Competitive pay, plus bonus, company vehicle, pension and additional company benefits Shift Pattern:
37.5 hours per week working Thursday- Monday About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. What you will be doing: Provide a technical service to customers, including installation, maintenance, and repair of equipment, ensuring satisfactory service in line with agreed service level agreements. Maximize revenue by identifying potential business and professional service opportunities while carrying out day-to-day duties. Manage and control vehicle/site stock to improve first-time fix levels for customers. Manage used stock returns to ensure maximum throughput into the repair cycle. Effectively repair customer equipment to maintain the highest levels of first-time fix. Ensure high levels of customer satisfaction through customer centricity. You will ideally have: Excellent knowledge of electrical/mechanical engineering. Proven experience in the service and repair of a broad range of EPOS and IT equipment, including but not limited to: Tills, Printers, PEDS (Payment Electronic Data Interchange Systems), Scanners, Access Points (APs), Switches & Routers. Good product knowledge across retail and IT hardware/images and OS. Proven fault-finding technique. IT literate. Excellent interpersonal and customer handling skills. Excellent knowledge of Company Service procedures. Good organizational skills with the ability to multitask to meet service priorities. Ability to work under own initiative in pressured situations to deliver the highest levels of customer satisfaction. Good understanding of stock control. We are an equal opportunities employer. We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic as defined by law. Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives, and experiences make us more innovative, lead to better decisions, and help us better understand the needs of our customers. To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender, and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences, and beliefs. Click here to learn more about life at Ricoh.
#J-18808-Ljbffr
ITS Field Service Technician- EPOS Located:
Field Based- Covering Swindon (SN), Bristol (BS), Bath (BA), Oxford (OX), Gloucester (GL) and Salisbury (SP) Package:
Competitive pay, plus bonus, company vehicle, pension and additional company benefits Shift Pattern:
37.5 hours per week working Thursday- Monday About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. What you will be doing: Provide a technical service to customers, including installation, maintenance, and repair of equipment, ensuring satisfactory service in line with agreed service level agreements. Maximize revenue by identifying potential business and professional service opportunities while carrying out day-to-day duties. Manage and control vehicle/site stock to improve first-time fix levels for customers. Manage used stock returns to ensure maximum throughput into the repair cycle. Effectively repair customer equipment to maintain the highest levels of first-time fix. Ensure high levels of customer satisfaction through customer centricity. You will ideally have: Excellent knowledge of electrical/mechanical engineering. Proven experience in the service and repair of a broad range of EPOS and IT equipment, including but not limited to: Tills, Printers, PEDS (Payment Electronic Data Interchange Systems), Scanners, Access Points (APs), Switches & Routers. Good product knowledge across retail and IT hardware/images and OS. Proven fault-finding technique. IT literate. Excellent interpersonal and customer handling skills. Excellent knowledge of Company Service procedures. Good organizational skills with the ability to multitask to meet service priorities. Ability to work under own initiative in pressured situations to deliver the highest levels of customer satisfaction. Good understanding of stock control. We are an equal opportunities employer. We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic as defined by law. Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives, and experiences make us more innovative, lead to better decisions, and help us better understand the needs of our customers. To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender, and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences, and beliefs. Click here to learn more about life at Ricoh.
#J-18808-Ljbffr
