Here at Basil Fry (part of the Jensten Group), we are seeking a driven Claims Adjuster to join our Removal Claims Service (RCS) team.
Since the company was founded in 1970, Basil Fry has developed an in-depth knowledge of the removals and storage and self-storage industries. During over fifty years of trading, our expertise has enabled us to create a broad range of specialist insurance solutions, in-house claims teams, and market-leading risk management services.
Our Claims team are at the heart of our business; managing customers’ goods claims on a delegated authority for several different insurers. If successful, you will be working in a well-established, experienced team handling an allocation of Marine, Inland, and Self-storage claims. The team handles over 5,500 claims on a delegated authority basis annually.
This role is based in our modern Leatherhead office, which is in easy walking distance from the station and bus routes. Initially working full time in the office, a blend of office and home working will be available on completion of probation.
Some key objectives & responsibilities will include:
Managing and coordinating claims under delegated authority in a timely and professional manner
Evaluating insurance claims and determining coverage eligibility
Ensuring all claims are dealt with in-line with policy wordings and requirements
Negotiating with and conducting correspondence with Claimants/Removers/Insurers/Loss Adjusters/Repairers/Suppliers
Instructing and liaising with other professional advisers on an “as required” basis – e.g., Solicitors, Valuers, Expert Witnesses
Maintaining accurate records and documentation of all claim activities and communications
About you
To join us as Claims Adjuster, you will need to have previous claims experience from an insurer or broker setting. Whatever your background, you will be expected to have exceptional organisational skills and strong communication skills to deal with insurers professionally and work with clients and third parties.
You’ll also be or have:
Strong attention to detail and the ability to understand various policy wordings
Ability to use your own initiative and work well with others
A strong communicator, both verbal and written, and the patience to remain calm in stressful situations
A desire to work towards CII Qualifications (preferable)
Rewards & Benefits
When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:
Competitive salary with an annual pay review and bonus scheme
27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
Auto enrolment into our excellent pension scheme (5% employer matched contribution)
Flex-benefits - A range of flexible benefits to choose from, that are most important to you
Group Life Assurance cover
3 months Maternity, Paternity & Adoption leave all fully paid
Professional qualification study support relevant to your role and career
Perks at work - amazing discounts on cinema tickets, meals out, luxury items, etc.
Holiday purchase scheme - up to 5 days annually
About Us:
Basil Fry is part of the Jensten group, which was launched in 2018 and is now one of the UK's largest independent broking groups. Growing organically and through strategic acquisition, we now place over £600m Gross Written Premium (GWP) into the market via our retail insurance broking, Lloyd's and London Market broking, and specialist underwriting arms.
We fill the void in the market between a consolidator and a provincial broker. We have the scale, ambition, and expertise to stand out, but the people, culture, and entrepreneurial DNA to maintain our client focus. This is why we are not just one of the leading independent insurance groups; we are one of the most exciting too.
And that is why you should join us!
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