Community Manager

·
Full time
Location: London
·
Job offered by: OLIVER Agency
·
Established in 2004,

OLIVER

is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of

The Brandtech Group , we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our

AI solutions

enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. Role:

Community Manager Location:

London, England, United Kingdom About the role:

Working onsite as part of our Alcoholic Beverage Client, the Channel & Community Manager drives brand presence via content and community building on a number of local market social channels and in support of paid initiatives. This role requires engaging with consumers and audiences, doing social listening to help the brands stay on top of the latest trends and insights, and keeping a keen eye on the competition. The right candidate will consistently bring best in class recommendations to our client's brand and media team whilst proactively working with internal colleagues and key client stakeholders to develop, implement, track and optimise content across each brand's social platforms. What you will be doing:

Day to day management and distribution of organic and paid content across all digital and social channels (advanced knowledge of Sprinklr essential) Help build, grow, and manage online communities for our client's key consumer brands Identify and track relevant community data metrics / develop weekly performance learnings and outline key insights and implications Champion creativity and deliver excellent customer experiences through content planning, working closely with the onsite studio to develop best in class content and partner with our client's media agency to understand campaign performance and opportunities to optimise creative. Work collaboratively with creatives and designers when creating new social assets, ensuring assets are created within brand guidelines Act as brand guardian to ensure all work produced is faithful to the client's brand guidelines Adopt and use the brand's voice - responding to and engaging with the user community. Work closely with the Strategist to understand insights that may be discovered with reports and monitoring. Attend sustainability training relevant to your role and soak up recommended research and reading about sustainability issues What you need to be great in this role:

Passion for delivering on-brand and on-brief social communications Pro-active planning and leadership of creative community initiatives Practical know-how of how to manage social media channels especially with their intricacies A thirst to learn more and to discover new and exciting trends within the social space Experience using analytical/social listening tools such as Sprinklr for reporting and to gather insights The ability to manage and filter workflow as well as organise and prioritise workloads to maximise productivity. Understanding of how to integrate with a client-side team whilst maintaining a top tier agency service. Experience working with global lifestyle brands – ideally in the alcohol or drink sector. Post-secondary education in communications, journalism, business, marketing or related field. Approximately 4-6 yrs experience in online communications be it via editorial, social, or advertising. Impeccable and proven written and verbal communication skills in English. You can be the change - you prioritise environmental responsibility, social equity, and economic viability and how that translates into your day-to-day role Req ID: 11699 #LI-LK1 #midsenior #LI-Onsite Our values shape everything we do: Be

Ambitious

to succeed Be

Imaginative

to push the boundaries of what's possible Be

Inspirational

to do groundbreaking work Be

always learning and listening

to understand Be

Results-focused

to exceed expectations Be

actively pro-inclusive and anti-racist

across our community, clients and creations OLIVER,

a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

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