Main area BCUHB Grade Band 6
Contract: Fixed term: 16 months (until 31/03/2026 - To meet the needs of the service)
Hours: Full time - 37.5 hours per week (there may be a requirement to work out of hours)
Job ref: 050-NMR064-0125W
Employer: Betsi Cadwaladr University Health Board
Employer type: NHS
Site: Eryldon Town Caernarfon
Salary: £37,898 - £45,637 per annum
Salary period: Yearly
Closing: 10/02/2025 23:59
Interview date: 27/02/2025
Senior Nurse Call Handler
Band 6
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. Please check your email account regularly.
Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English. Job overview
Are you looking to be part of an exciting new team within the health board? As a Single Point of Contact (SPOC) and Self Care Service Senior Nurse Call Handler, you will provide a high level of service to the Single Point of Contact team, which forms the basis of the 3P’s delivery (Promote, Prevent and Prepare for treatment to be a success). We can offer you a very supportive working environment and are passionate and committed to supporting our teams with continuous professional development. Main duties of the job
The ability to speak Welsh is essential for this post. Person specification
Qualifications and/or Knowledge
Registered Nurse first Level Evidence of study at post graduate level Evidence of a post graduate diploma in a relevant nursing/health subject Evidence of continual professional development and revalidation and understanding of key guidance and principles surrounding patient care. Degree in Nursing Surgical or orthopedic relevant courses Leadership qualification or willing to work towards Contact centre or Call handling experience Teaching/facilitation experience. Aptitude and abilities
Ability to support/supervise and assess and act as a role model. Willingness to engage with and learn from peers, other professionals and colleagues. Ability to build positive working relationships with all members of the multidisciplinary team. Ability to organise and prioritise own delegated workload. Ability to deal with unpredictable nature of workload, strong sense of commitment to openness and integrity. Ability to take part in reflective practice and clinical supervision activities. Experience
Evidence of delivering supervision of staff. Evidence of mentorship, preceptorship of nurses/student nurses. Insight into how to evaluate own strengths and development needs. Evidence of providing and receiving complex and sensitive information. Ability to promote, educate and be passionate about the wellbeing of others. Experience of leading and developing others. To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a
Health and Care visa
or
Skilled Worker visa . This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Name: Michelle Rigby, Job title: Strategic Lead for Self Care, Email: michelle.rigby@wales.nhs.uk, Telephone: 03000852360 or Contact: Karen Bampfield, Email: karen.bampfield@wales.nhs.uk
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Band 6
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. Please check your email account regularly.
Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English. Job overview
Are you looking to be part of an exciting new team within the health board? As a Single Point of Contact (SPOC) and Self Care Service Senior Nurse Call Handler, you will provide a high level of service to the Single Point of Contact team, which forms the basis of the 3P’s delivery (Promote, Prevent and Prepare for treatment to be a success). We can offer you a very supportive working environment and are passionate and committed to supporting our teams with continuous professional development. Main duties of the job
The ability to speak Welsh is essential for this post. Person specification
Qualifications and/or Knowledge
Registered Nurse first Level Evidence of study at post graduate level Evidence of a post graduate diploma in a relevant nursing/health subject Evidence of continual professional development and revalidation and understanding of key guidance and principles surrounding patient care. Degree in Nursing Surgical or orthopedic relevant courses Leadership qualification or willing to work towards Contact centre or Call handling experience Teaching/facilitation experience. Aptitude and abilities
Ability to support/supervise and assess and act as a role model. Willingness to engage with and learn from peers, other professionals and colleagues. Ability to build positive working relationships with all members of the multidisciplinary team. Ability to organise and prioritise own delegated workload. Ability to deal with unpredictable nature of workload, strong sense of commitment to openness and integrity. Ability to take part in reflective practice and clinical supervision activities. Experience
Evidence of delivering supervision of staff. Evidence of mentorship, preceptorship of nurses/student nurses. Insight into how to evaluate own strengths and development needs. Evidence of providing and receiving complex and sensitive information. Ability to promote, educate and be passionate about the wellbeing of others. Experience of leading and developing others. To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a
Health and Care visa
or
Skilled Worker visa . This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Name: Michelle Rigby, Job title: Strategic Lead for Self Care, Email: michelle.rigby@wales.nhs.uk, Telephone: 03000852360 or Contact: Karen Bampfield, Email: karen.bampfield@wales.nhs.uk
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