Portering Supervisor

Portering Supervisor Location: Coventry, CV2 2DX Hours of work: 37.5 Contract Type: Permanent The Portering Supervisor will support the Head of Portering in the daily management of the Portering department, ensuring that the service provided meets all contractual obligations and business objectives. Job Description This role involves overseeing the portering team, ensuring they are well-positioned to deliver high-quality service. The Portering Supervisor will also address and escalate any issues as necessary, maintaining smooth operations and upholding the standards expected within the department. Your leadership will be essential in managing the team's performance and ensuring the overall success of the service delivery. If you are looking to grow your career in facilities management and make a meaningful impact within a leading company, this role is the perfect next step. Key Responsibilities Provide direction, guidance and support to all staff within the department to ensure they carry out their roles efficiently and effectively and comply with relevant legislative, ISS and Trust operating standards to achieve the department’s service provision and business objectives. Maintain a healthy, safe and secure working environment in line with current legislation and ISS and Trust policies and procedures and ensure that all staff are trained and comply accordingly. Ensure correct resource levels are maintained to meet service provision objectives and identify additional short-term or emergency resource requirements and seek agreement for these from Head of Portering. Utilise staff within the whole portering department to ensure that porters are working efficiently and effectively to maintain flow within the hospital and deliver high levels of patient experience to support clinical staff. Make day to day decisions on the running of the portering service; escalating to the Head of Portering as required. Undertake service quality and performance monitoring and to report this to the Head of Portering and to implement any corrective action line manager deems necessary. Implement appropriate actions identified by the Head of Portering as a result of audits completed by external and internal regulatory bodies, corporate departments or the Trust. Promote good communication and feedback systems with staff to promote a positive working environment within the portering service. Professional and Personal Competencies/Qualifications Ideally supervisory experience. Good customer service skills. Problem-solving skills. The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com. Job Types:

Full-time, Permanent Expected hours:

37.5 per week Benefits: Company pension. Schedule: Day shift. Night shift. Work Location:

In person Reference ID:

135557

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