CRM Administrator

CRM Administrator - Yeomans Group Yeomans Group is a prominent name in the automotive retail industry, known for delivering outstanding customer service and a comprehensive range of automotive solutions. With a strong presence across multiple locations, we are committed to quality, innovation, and customer satisfaction. Our CRM team plays a vital role in enhancing the customer experience by developing and managing efficient relationship processes, covering everything from enquiry handling to purchase and post-sales retention. As our business continues to grow, the CRM Manager is seeking a proactive, IT-literate, and detail-oriented individual to join the team as a CRM Administrator. Key Responsibilities: CRM System Management: Oversee the daily operations of the CRM system, ensuring its smooth functioning and availability to users. Data Management: Maintain accurate and up-to-date customer data, ensuring data integrity and cleanliness. Regularly perform data imports, deduplication, and data quality audits. User Support and Training: Provide support to CRM users, addressing any issues or questions. System Optimisation: Identify and implement improvements to the CRM system to enhance efficiency and user experience. Customise the system to meet the specific needs of different departments. Reporting and Analytics: Develop and generate regular reports and dashboards to provide insights into customer interactions, sales performance, and marketing effectiveness. Integration Management: Ensure seamless integration between the CRM system and other business applications and tools. Process Improvement: Collaborate with cross-functional teams to develop and optimise CRM-related business processes. Compliance and Security: Ensure the CRM system complies with data protection regulations and maintain high standards of data security. Qualifications: Experience: Some experience as a CRM Administrator or in a similar role. Proven ability in the effective use of Excel, and the aptitude to compile, sort, manipulate, and import and export data within this format. Recent experience in a professional office environment and an interest in the maintenance and application of modern business databases. The Keyloop CRM database used is motor trade specific, so full training will be given. Problem-Solving: Excellent analytical and problem-solving skills with a proactive approach to identifying and resolving issues. Communication: Strong verbal and written communication skills. Detail-Oriented: Highly organised with a keen eye for detail and a commitment to accuracy. Team Player: Ability to work effectively both independently and as part of a team. Benefits: Competitive salary 25 days annual leave Health and wellness benefits Professional development opportunities Collaborative and inclusive work environment To apply, please send your CV with a covering letter to

anne.herbert@yeomans.co.uk Ref: CRM Administrator Working Hours:

Full-time Location:

Yeomans Group Worthing Salary:

Competitive Salary Closing Date:

27/04/2025

#J-18808-Ljbffr