My client is looking to recruit a strong
Engagement and Customer Success Manager
who will become responsible for the following areas: Lead and motivate team members, customer stakeholders/SMEs, and other third parties to achieve those goals while understanding the client environment and any limitations to execution. Responsible for managing scope, schedule, and cost across client implementations. Overseeing and working with delivery methodologies to successfully navigate CRM Deployments. Lead consulting engagements from pre-sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction, and achievement of required business outcomes. Manage all aspects of project delivery and solution delivery, leading and managing the implementation team. Oversee configuration, delivery, testing, training, and ultimately client acceptance of my client's solutions. Define and own any corrective action plans and escalations in the event of any deviation from the project scope and plan. Provide management information on the project to the client and suggest enhancements as appropriate. Manage the project deliverables and escalate issues to appropriate levels of management. Maintain a project repository and all associated documentation and deliverables. The successful candidate will be an effective communicator, skilled at building strong and collaborative relationships with stakeholders at all levels. Proven ability in preparing and delivering client presentations, including C-Suite executives. Proficient in negotiating contracts and managing all aspects of commercial delivery for projects. Experience in compiling tender responses and proposals. Maintaining relationships with key accounts/customers and identifying and resolving customer issues promptly. Working with other teams to plan and execute client sessions. Maintaining excellent relationships across all levels of the organization up to CEO. Ensuring value-added services to customers. Ongoing account management duties, monitoring client engagement, and ensuring consistent revenue growth. Generating revenue from Strategic Accounts: Led contract negotiations and renewal processes on support and managed services contracts. Developed positive working relationships across multiple accounts and client touchpoints. Cross-sold service offerings. Ensured client retention, renewals, and upsells. Please send your CV to me, Martin Warner, and I will get back to you as soon as possible.
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Engagement and Customer Success Manager
who will become responsible for the following areas: Lead and motivate team members, customer stakeholders/SMEs, and other third parties to achieve those goals while understanding the client environment and any limitations to execution. Responsible for managing scope, schedule, and cost across client implementations. Overseeing and working with delivery methodologies to successfully navigate CRM Deployments. Lead consulting engagements from pre-sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction, and achievement of required business outcomes. Manage all aspects of project delivery and solution delivery, leading and managing the implementation team. Oversee configuration, delivery, testing, training, and ultimately client acceptance of my client's solutions. Define and own any corrective action plans and escalations in the event of any deviation from the project scope and plan. Provide management information on the project to the client and suggest enhancements as appropriate. Manage the project deliverables and escalate issues to appropriate levels of management. Maintain a project repository and all associated documentation and deliverables. The successful candidate will be an effective communicator, skilled at building strong and collaborative relationships with stakeholders at all levels. Proven ability in preparing and delivering client presentations, including C-Suite executives. Proficient in negotiating contracts and managing all aspects of commercial delivery for projects. Experience in compiling tender responses and proposals. Maintaining relationships with key accounts/customers and identifying and resolving customer issues promptly. Working with other teams to plan and execute client sessions. Maintaining excellent relationships across all levels of the organization up to CEO. Ensuring value-added services to customers. Ongoing account management duties, monitoring client engagement, and ensuring consistent revenue growth. Generating revenue from Strategic Accounts: Led contract negotiations and renewal processes on support and managed services contracts. Developed positive working relationships across multiple accounts and client touchpoints. Cross-sold service offerings. Ensured client retention, renewals, and upsells. Please send your CV to me, Martin Warner, and I will get back to you as soon as possible.
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