Visitor Experience Assistant | Part time | 25 hours
Salary : £24,973 (£17,837.86 actual pro rata based on FTE of 35 hours) (£13.66 per hour)
Hours : 25 hours per week | Five days across seven
Location : National Museum of Flight, East Fortune Airfield, East Lothian
National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world.
As an organisation our values are
Creative ,
Inclusive ,
Collaborative
and
Forward-thinking . Benefits of joining us as our Visitor Experience Assistant will include: Annually alongside your salary of £24,973, National Museums Scotland contributes £7,234 towards you being a member of the
Civil Service Pension Scheme
(pro rata) A generous annual leave of 28.5 days – rising to 33.5 after 5 years plus 8 paid days public holidays (Pro-rata for part timers) Cycle to Work scheme Free access to national (and international) museums and exhibitions Exclusive discounts on both local and national High Street and online retailers A range of wellbeing benefits including Employee Assistance Programme 24/7 Flexible working options such as part time working, paid special leave, career breaks and unpaid leave Access to all the above and more from day one of employment. About the Visitor Experience Assistant role: You are the first person our visitors will see, and we want to make the right impression. Make no mistake, this is a customer service driven role. You will be working front of house, meeting and greeting visitors and helping them have a great experience. From promoting our public programmes and events to providing site tours and offering information and knowledge on our various collections and stories, every day is a new opportunity for us to lead the way in exceptional customer service! As a Visitor Experience Assistant at the National Museum of Flight you will: Be proactive, approachable and visitor focused in being ready to offer assistance, directions and exceptional customer service to our visitors Promote and support a broad range of public programmes, exhibitions and events Develop and maintain an appropriate level of knowledge of the Museum’s collections, displays, objects and stories, and activities. Skills and experience we're looking for in our Visitor Experience Assistant: Ability to demonstrate an exceptional standard of customer service Effective communication skills Full driving licence desirable Ability to demonstrate a keen and genuine interest in working with the public Experience of working in a customer facing role. Hiring the right person for the right job is everything to us. We want to encourage you to apply if you think this is the role for you. Please note this role is appointed on a seasonal basis. Appointment between 1 April or Good Friday (whichever date is earliest) to 31 October. Please be sure to view our recruitment pack for this role (available on our careers website: careers.nms.ac.uk) for full details of the position that may help with your application. The closing date for this role is 11/02/2025.
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Creative ,
Inclusive ,
Collaborative
and
Forward-thinking . Benefits of joining us as our Visitor Experience Assistant will include: Annually alongside your salary of £24,973, National Museums Scotland contributes £7,234 towards you being a member of the
Civil Service Pension Scheme
(pro rata) A generous annual leave of 28.5 days – rising to 33.5 after 5 years plus 8 paid days public holidays (Pro-rata for part timers) Cycle to Work scheme Free access to national (and international) museums and exhibitions Exclusive discounts on both local and national High Street and online retailers A range of wellbeing benefits including Employee Assistance Programme 24/7 Flexible working options such as part time working, paid special leave, career breaks and unpaid leave Access to all the above and more from day one of employment. About the Visitor Experience Assistant role: You are the first person our visitors will see, and we want to make the right impression. Make no mistake, this is a customer service driven role. You will be working front of house, meeting and greeting visitors and helping them have a great experience. From promoting our public programmes and events to providing site tours and offering information and knowledge on our various collections and stories, every day is a new opportunity for us to lead the way in exceptional customer service! As a Visitor Experience Assistant at the National Museum of Flight you will: Be proactive, approachable and visitor focused in being ready to offer assistance, directions and exceptional customer service to our visitors Promote and support a broad range of public programmes, exhibitions and events Develop and maintain an appropriate level of knowledge of the Museum’s collections, displays, objects and stories, and activities. Skills and experience we're looking for in our Visitor Experience Assistant: Ability to demonstrate an exceptional standard of customer service Effective communication skills Full driving licence desirable Ability to demonstrate a keen and genuine interest in working with the public Experience of working in a customer facing role. Hiring the right person for the right job is everything to us. We want to encourage you to apply if you think this is the role for you. Please note this role is appointed on a seasonal basis. Appointment between 1 April or Good Friday (whichever date is earliest) to 31 October. Please be sure to view our recruitment pack for this role (available on our careers website: careers.nms.ac.uk) for full details of the position that may help with your application. The closing date for this role is 11/02/2025.
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