Director, Sales Operations Business Partner - LHH RPO
As Director, Sales Operations Business Partner, you will play an essential role in building the Sales and sales-supporting infrastructure for LHH’s Recruitment Process Outsourcing (RPO) service. This position will work proactively and directly with the LHH Global Head of Sales and cross-functionally across various Commercial teams to create the Go-To-Market strategy, implement sales processes, develop goals and KPIs, build and integrate reporting, and ensure aligned tech stack and CRM utilization. The successful candidate for this role has a deep understanding of sales operations, excellent analytical skills, and has demonstrated the ability to work proactively and effectively across diverse teams to implement new programs and processes. Key Responsibilities Serve as a trusted partner to Global Sales leadership and other Commercial leaders in creation and implementation of infrastructure to support RPO as a service in the LHH Sales organization. Own the creation of a GTM plan, collaborating with Marketing, Finance, Technology, and other teams to ensure alignment with OneLHH business strategies and consistent implementation across global teams. Develop sales goals/KPIs and provide sustainable and ad-hoc reporting & analysis to leadership for revenue optimization action. Partner with technology teams to ensure RPO service is integrated and utilized consistently in global CRMs and tech stack. Use data-driven insights to advise on essential internal processes such as account segmentation, forecasting, territory planning, quota assignment, and resolve stakeholder questions regarding these topics. Work proactively and creatively to identify, prioritize, and action workstreams that will be critical to the success of the RPO business. Partner with Head of Global Sales to define metrics for management cadence, operational reviews and executive leadership meetings, and present at these meetings, where applicable, as the subject matter expert. Identify pain points and opportunities to drive efficiencies through Sales technology and support I.T. teams in testing, selection, rollout, and successful adoption and consistent usage of sales tools and technologies. Maintain cross-functional relationships with other supporting functions for Global Sales including Sales Enablement, Opportunity Management, and Global Customer Success to optimize processes and ensure alignment. Lead change management and communication around new policies and procedures. Required Experience/Characteristics Minimum 7+ years of experience in a sales operations or adjacent role, preferably within a professional services or human capital consultancy. Experience working in or advising in business strategy or change management highly preferred. Proven ability to work proactively, effectively, and with a solution-oriented mindset in a highly-matrixed environment with minimal supervision – both as a collaborative team member, and independently according to business needs. Willingness to work "up and down the ladder" – i.e., capable of interpreting strategy, leading and managing large-scale projects, while also capable of engaging in detailed implementation planning and execution. Ability to think creatively and operate outside of the strict job description parameters to provide the highest level of customer service and drive results. Superior interpersonal skills: Customer-service mindset, excellent relationship-building skills, present self professionally and intelligently to internal clients/colleagues and establish credibility with senior leaders. Demonstrates strong analytical skills with quantitative and/or qualitative data, superior problem-solving ability, and exhibit strong attention to detail. Effective time management skills and ability to meet deadlines; Excellent organization, multitasking, and prioritization skills. Strong Microsoft Office skills required – experience using Excel for data manipulation & analysis; experience using PowerPoint to build executive-level presentations. Prior experience with Salesforce.com required. Prior experience developing or stakeholder in Power BI dashboards preferred. Experience working in an environment of business transformation preferable. What we offer Growth opportunities within a human resources global leader. We prioritize learning to stay agile in an increasingly competitive business environment. We foster an open-minded environment where people spark new ideas and explore alternatives. Our benefits include: Private medical insurance (PMI) Career support for family and friends 25 working days paid holiday with the opportunity to buy extra days off each year. So much more! Contract: Permanent Contract Type: Full-time Must have the right to work in the UK. About LHH The world of work is ever-changing and unpredictable. Organizations are constantly fighting a battle to find and maintain their competitive advantage: their talent. To succeed, they can’t just rely on what works today, working tomorrow. They need to be ready for next. LHH exists to help individuals, teams, and organizations find and prepare for what’s next. With integrated, end-to-end solutions that include Advisory, Professional Recruitment, Career Transition, and Learning & Talent Development, we are uniquely positioned to work together to make a positive impact on the future of every person we work with at every key career moment. LHH is at the forefront of change to build a bigger, bolder workforce. Every day is a new day to prepare for, and we’re here to make sure the future works for everyone. A division of the Adecco Group – the world’s leading HR solutions provider – LHH’s 8,000 colleagues and coaches work with 15,000 organizations in over 60 countries around the world. We successfully help close to 500,000 candidates to enhance their careers every year. Our local expertise, global infrastructure, and industry-leading technology allow us to manage the complexity of critical workforce initiatives and the challenges of transformation. It’s why most of the Fortune Global 500 companies choose to work with us.
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As Director, Sales Operations Business Partner, you will play an essential role in building the Sales and sales-supporting infrastructure for LHH’s Recruitment Process Outsourcing (RPO) service. This position will work proactively and directly with the LHH Global Head of Sales and cross-functionally across various Commercial teams to create the Go-To-Market strategy, implement sales processes, develop goals and KPIs, build and integrate reporting, and ensure aligned tech stack and CRM utilization. The successful candidate for this role has a deep understanding of sales operations, excellent analytical skills, and has demonstrated the ability to work proactively and effectively across diverse teams to implement new programs and processes. Key Responsibilities Serve as a trusted partner to Global Sales leadership and other Commercial leaders in creation and implementation of infrastructure to support RPO as a service in the LHH Sales organization. Own the creation of a GTM plan, collaborating with Marketing, Finance, Technology, and other teams to ensure alignment with OneLHH business strategies and consistent implementation across global teams. Develop sales goals/KPIs and provide sustainable and ad-hoc reporting & analysis to leadership for revenue optimization action. Partner with technology teams to ensure RPO service is integrated and utilized consistently in global CRMs and tech stack. Use data-driven insights to advise on essential internal processes such as account segmentation, forecasting, territory planning, quota assignment, and resolve stakeholder questions regarding these topics. Work proactively and creatively to identify, prioritize, and action workstreams that will be critical to the success of the RPO business. Partner with Head of Global Sales to define metrics for management cadence, operational reviews and executive leadership meetings, and present at these meetings, where applicable, as the subject matter expert. Identify pain points and opportunities to drive efficiencies through Sales technology and support I.T. teams in testing, selection, rollout, and successful adoption and consistent usage of sales tools and technologies. Maintain cross-functional relationships with other supporting functions for Global Sales including Sales Enablement, Opportunity Management, and Global Customer Success to optimize processes and ensure alignment. Lead change management and communication around new policies and procedures. Required Experience/Characteristics Minimum 7+ years of experience in a sales operations or adjacent role, preferably within a professional services or human capital consultancy. Experience working in or advising in business strategy or change management highly preferred. Proven ability to work proactively, effectively, and with a solution-oriented mindset in a highly-matrixed environment with minimal supervision – both as a collaborative team member, and independently according to business needs. Willingness to work "up and down the ladder" – i.e., capable of interpreting strategy, leading and managing large-scale projects, while also capable of engaging in detailed implementation planning and execution. Ability to think creatively and operate outside of the strict job description parameters to provide the highest level of customer service and drive results. Superior interpersonal skills: Customer-service mindset, excellent relationship-building skills, present self professionally and intelligently to internal clients/colleagues and establish credibility with senior leaders. Demonstrates strong analytical skills with quantitative and/or qualitative data, superior problem-solving ability, and exhibit strong attention to detail. Effective time management skills and ability to meet deadlines; Excellent organization, multitasking, and prioritization skills. Strong Microsoft Office skills required – experience using Excel for data manipulation & analysis; experience using PowerPoint to build executive-level presentations. Prior experience with Salesforce.com required. Prior experience developing or stakeholder in Power BI dashboards preferred. Experience working in an environment of business transformation preferable. What we offer Growth opportunities within a human resources global leader. We prioritize learning to stay agile in an increasingly competitive business environment. We foster an open-minded environment where people spark new ideas and explore alternatives. Our benefits include: Private medical insurance (PMI) Career support for family and friends 25 working days paid holiday with the opportunity to buy extra days off each year. So much more! Contract: Permanent Contract Type: Full-time Must have the right to work in the UK. About LHH The world of work is ever-changing and unpredictable. Organizations are constantly fighting a battle to find and maintain their competitive advantage: their talent. To succeed, they can’t just rely on what works today, working tomorrow. They need to be ready for next. LHH exists to help individuals, teams, and organizations find and prepare for what’s next. With integrated, end-to-end solutions that include Advisory, Professional Recruitment, Career Transition, and Learning & Talent Development, we are uniquely positioned to work together to make a positive impact on the future of every person we work with at every key career moment. LHH is at the forefront of change to build a bigger, bolder workforce. Every day is a new day to prepare for, and we’re here to make sure the future works for everyone. A division of the Adecco Group – the world’s leading HR solutions provider – LHH’s 8,000 colleagues and coaches work with 15,000 organizations in over 60 countries around the world. We successfully help close to 500,000 candidates to enhance their careers every year. Our local expertise, global infrastructure, and industry-leading technology allow us to manage the complexity of critical workforce initiatives and the challenges of transformation. It’s why most of the Fortune Global 500 companies choose to work with us.
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