Information Adviser (012-25)

Full time fixed term until 31st July 2025 Monday - Friday 9am - 5pm Location: York Salary: 24,600 to 26,038 per annum Introduction to YSJ university Situated in the heart of the historic city of York, and with the addition of our London Campus, York St John University has a long and proud tradition as a distinguished higher education provider. Our success is founded on the quality of academic teaching and research, our thriving campus environments, our professional and pastoral support, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging. The Team The Information Services team provide first line support and signposting to all our customers, including staff and students. Located both in the Fountains Learning Centre and the Holgate Student Centre, the team handles a wide breadth of queries from a range of sources, including in person, via telephone and via email. The role We are looking for people who are excited about customer services in a university setting and will commit to and help us improve our current high standards of service. In this role, you will ensure that we provide a fast, accurate, and efficient customer service to students and staff within the university. The service is on the front line representing the university in the Fountains Learning Centre and Holgate Student Centre, helping customers to get the information and resources they need to be a success at the university. In addition to staffing the two main information desks at the university, Information Advisers also: answer phone calls and emails register and maintain library user records determine priorities of incidents and service requests for themselves and ITS assist with issues related to equipment and online resource access for students and staff provide materials for accessibility requests (sourcing or scanning) assist students with their searches for books, journals, and other resources assist with maintenance and control of library stock, including shelf checking and shelving rove the buildings to assist students, staff and other users of the service Required skills and experience The successful candidate will thrive working in a fast-paced customer-focused environment and will be able to display experience of: supporting customers with empathy a desire to provide a continually excellent service excellent communication and interpersonal skills experience and familiarity with IT systems ability to work using own initiative flexibility to accommodate changing needs As the majority of our service is located within the library, library experience is also a bonus. Additional information Unfortunately, this role is not eligible for Skilled Worker Visa sponsorship; however, we welcome your application if you are able to evidence right to work in the UK via an alternative route. For informal enquiries please contact the vacancy chair - Jacob Powell j.powell@yorksj.ac.uk. It is anticipated the assessment process will include a task and an interview. Further details will be provided if you are shortlisted for an interview. Closing Date: 12 Feb 2025 Category: Admin & Technical (Including Research vacancies)

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