As a Hospital Domestic & Soft Services Manager based at Wythenshawe Hospital, you are a passionate leader, driving excellence in service delivery and making a significant impact on patient satisfaction and overall client experience. Your role is pivotal in ensuring that the standard of food and domestic cleaning services achieves patient and client expectations, creating a positive and comfortable environment for everyone. In this exciting role, your focus will be on assisting with the provision of Food and Domestic Services throughout Wythenshawe Hospital. Emphasis will be based on service delivery and quality of patient satisfaction at ward level. To achieve this, you will build and maintain a strong working relationship with our client and their operational teams throughout the trust. You will play an important role in brightening the day of those in patient care and making a positive impact in their daily lives. Your role is vital to the success of our operations, as you support with the efficient and effective delivery of our food and domestic services. As this is a busy hospital environment open every day 365 days per year, the ability to work some weekends is required. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.
What you'll do:
Ensure the delivery of a best-in-class customer service for staff, patients, and visitors in both Domestic and Patient Dining Services. Ensure compliance with all Company and Trust policies and procedures, proactively addressing any issues to maintain high standards and smooth operations. Monitor and maintain high levels of client and service user satisfaction through regular assessments and customer satisfaction surveys, ensuring we meet and exceed expectations. Responsible for the recruitment and management of direct reports, including responsibility for their development. Ensure that health and safety standards are understood and delivered across all of hospital operations. Work collectively with the Finance team to support delivering budgeted profit and turnover for services and accounts. Qualifications:
Strong operational background in Domestic services, facilities management, and/or catering sectors. An experienced leader who is effective at directing others. Strong understanding of consumer trends in relation to retail and food service. Experience in a hospital environment and comfortable operating at ward level with a strong bedside manner. Knowledge of food hygiene. Strong understanding of Microsoft Office and general IT systems. Willingness to get involved and offer a flexible approach to working. You will be rewarded with a salary of £32,000 pa and access to a range of benefits, including employer pension contribution and life assurance - 1 x annual salary. We offer a flexible and dynamic work environment, fostering work-life balance, competitive compensation recognizing your valuable contributions, and access to ongoing training and development programs empowering you to grow professionally. Countless opportunities to grow within the company support your career progression. We also offer Sodexo Discounts, promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more! For more information on all the great benefits Sodexo offers to support you and your loved ones, check out the attached Benefits Guide at the bottom of this advert!
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Ensure the delivery of a best-in-class customer service for staff, patients, and visitors in both Domestic and Patient Dining Services. Ensure compliance with all Company and Trust policies and procedures, proactively addressing any issues to maintain high standards and smooth operations. Monitor and maintain high levels of client and service user satisfaction through regular assessments and customer satisfaction surveys, ensuring we meet and exceed expectations. Responsible for the recruitment and management of direct reports, including responsibility for their development. Ensure that health and safety standards are understood and delivered across all of hospital operations. Work collectively with the Finance team to support delivering budgeted profit and turnover for services and accounts. Qualifications:
Strong operational background in Domestic services, facilities management, and/or catering sectors. An experienced leader who is effective at directing others. Strong understanding of consumer trends in relation to retail and food service. Experience in a hospital environment and comfortable operating at ward level with a strong bedside manner. Knowledge of food hygiene. Strong understanding of Microsoft Office and general IT systems. Willingness to get involved and offer a flexible approach to working. You will be rewarded with a salary of £32,000 pa and access to a range of benefits, including employer pension contribution and life assurance - 1 x annual salary. We offer a flexible and dynamic work environment, fostering work-life balance, competitive compensation recognizing your valuable contributions, and access to ongoing training and development programs empowering you to grow professionally. Countless opportunities to grow within the company support your career progression. We also offer Sodexo Discounts, promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more! For more information on all the great benefits Sodexo offers to support you and your loved ones, check out the attached Benefits Guide at the bottom of this advert!
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