The main purpose of this role is to ensure the efficient and effective running of the Sales Admin department and contribute to the overall success of Watling JCB by developing good communication. The person will lead and motivate the dynamic sales admin team. It is a pivotal role crucial to ensuring the smooth operation of the sales processes, driving sales performance, and enhancing customer relationships. This is a fast-paced, cross-departmental role, and the right candidate will have a core understanding of administration and be transformational with their ability to adapt and change.
DEPARTMENT:
RESPONSIBLE TO:
Key Responsibilities:
Oversee daily operations of the sales office, ensuring efficient workflow and high productivity. Lead, motivate, and manage a team of sales admin staff to achieve sales targets and company objectives. Maintain strong relationships with key clients, addressing their needs and ensuring high levels of customer satisfaction. Collaborate with other departments, including field sales, finance, and logistics, to streamline processes and improve service delivery. Prepare regular sales reports for senior management, providing insights and recommendations. Handle escalated customer queries and resolve any issues promptly and professionally. Ensure compliance with company policies and industry regulations. Responsible for managing Month End Processes, ensuring all deals are costed correctly, ensuring correct profit and full payment and delivery has taken place. Responsible for ordering new machinery from the manufacturer, updating any specification changes, and allocating any new and used stock. Proven experience in a telesales management or supervisory sales role, preferably in a B2B fast-paced environment. Strong leadership and team management skills with the ability to inspire and motivate others. Excellent organisational and multitasking abilities. Exceptional communication and interpersonal skills. Proficiency in using CRM software and MS Office Suite and ADP/SAP Software. Analytical mindset with the ability to interpret sales data and make informed decisions. Customer-focused with a commitment to providing outstanding service.
#J-18808-Ljbffr
RESPONSIBLE TO:
Key Responsibilities:
Oversee daily operations of the sales office, ensuring efficient workflow and high productivity. Lead, motivate, and manage a team of sales admin staff to achieve sales targets and company objectives. Maintain strong relationships with key clients, addressing their needs and ensuring high levels of customer satisfaction. Collaborate with other departments, including field sales, finance, and logistics, to streamline processes and improve service delivery. Prepare regular sales reports for senior management, providing insights and recommendations. Handle escalated customer queries and resolve any issues promptly and professionally. Ensure compliance with company policies and industry regulations. Responsible for managing Month End Processes, ensuring all deals are costed correctly, ensuring correct profit and full payment and delivery has taken place. Responsible for ordering new machinery from the manufacturer, updating any specification changes, and allocating any new and used stock. Proven experience in a telesales management or supervisory sales role, preferably in a B2B fast-paced environment. Strong leadership and team management skills with the ability to inspire and motivate others. Excellent organisational and multitasking abilities. Exceptional communication and interpersonal skills. Proficiency in using CRM software and MS Office Suite and ADP/SAP Software. Analytical mindset with the ability to interpret sales data and make informed decisions. Customer-focused with a commitment to providing outstanding service.
#J-18808-Ljbffr
