Helpdesk Administrator

Job Summary We are seeking a dedicated Helpdesk Administrator to join our technical support team working on commercial projects such as offices, schools, colleges, and renewable systems. The ideal candidate will be responsible to the Helpdesk Manager to employ the best business practices to improve efficiency, reduce operating costs, and increase productivity, whilst maintaining compliance with statutory legislation and company health, safety, environmental & quality. Responsibilities Support the Helpdesk Manager with the performance of M&E building services contracts while working alongside the Contract Manager. Provide Helpdesk, Service & Contract Administration support to Senior Management, Engineers, Suppliers, and Clients. Manage, plan/schedule, and dispatch reactive work orders & PPM to the appropriate engineer(s). Assist the Helpdesk Manager when reviewing WIP reports. Maintain PPM records using the Big Change CAFM system including reporting. Liaise with Sub-Contractors and associated third parties as required. Issue orders for call outs, maintenance visits, and the delivery of materials within contracted SLA’s. Qualifications Qualifications, education, and/or further training commensurate with the position of a Helpdesk Administrator. Experience with invoicing & purchase orders. Possess excellent IT skills, being proficient with necessary IT packages (i.e., Excel, Word). CAFM experience (i.e., BIG Change or similar) is preferred. Demonstrate commercial awareness when supporting the Helpdesk Manager. Possess communication skills to interact with clients, engineers, and suppliers. Ability to support the Helpdesk Manager to employ best business practices that improve efficiency, reduce operating costs, and increase productivity, whilst maintaining compliance with statutory legislation and Company Health, Safety, Environmental & Quality. Job Types : Full-time, Permanent Pay : From £26,643.72 per year Additional pay : Performance bonus Benefits : Company pension On-site parking Schedule : Monday to Friday Education : GCSE or equivalent (preferred) Experience : Customer service: 2 years (preferred) Work Location : In person Reference ID : ASH2

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