With 30 years of industry expertise, Apogee supports organisations of all sizes and sectors by streamlining their IT needs through a single point of contact.
As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world’s leading technology companies, with instant access to the latest innovation all supported by our market leading service operations.
Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting diversity and inclusion.
Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them. We are proud of all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless.
At Apogee Corporation, we believe that true innovation flourishes when everyone is free to be their authentic selves. As an Equal Opportunity Employer, we are committed to creating an inclusive environment where every unique perspective is valued and celebrated. We draw on the richness of our differences—across age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, and beliefs—because we know that our collective strength lies in our diversity. Here, your individuality drives our shared success, and we actively encourage you to bring your whole self to Apogee.
Job Summary
Step into the Future with Apogee Corporation Are you passionate about technology and driven to deliver exceptional service? At
Apogee Corporation , we are shaping the future of workplace solutions. As an independent subsidiary of HP Inc., we combine cutting-edge innovation with over 30 years of expertise to help organisations of all sizes work smarter and achieve more. Join us, and you will be part of a forward-thinking company that champions diversity, inclusivity, and collaboration – where bold ideas thrive, and every contribution makes a difference. About the Role
As a
Telecoms Helpdesk Technician , you will be the first line of defence for our clients, troubleshooting and resolving telecoms, network, and service issues remotely. You will work as part of a fast-paced and collaborative team, dedicated to exceeding expectations and delivering a first-class customer experience. What You’ll Do:
Diagnose and resolve telecoms, broadband, and network-related issues using remote access tools such as Poly Lens. Respond promptly to P1 outages and produce Major Incident reports. Collaborate with Telecoms Engineers to resolve customer queries and technical challenges. Keep clients informed with timely updates and ensure a seamless support experience. Contribute to our growing technical knowledge base and continuously improve our processes. A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. Flexibility:
We are committed to supporting a work-life balance and are open to considering flexible working arrangements, including part-time hours or alternative schedules, depending on the role and business needs. These can be discussed during the application process. We encourage applications from individuals with commitments outside of work who are seeking a role that suits their needs. Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment. Experience and Skills Required
Essential: A natural problem solver who thrives on challenges. Strong understanding of cloud-based telecoms solutions, SIP technologies, and networking concepts (e.g., routers, IP addressing, DNS). Proficiency in Windows and Mac operating systems. Experience in a customer-focused helpdesk environment with excellent communication skills. Ability to prioritise tasks, manage time effectively, and remain calm under pressure. A logical and methodical approach to troubleshooting and resolving issues. Desirable: Knowledge of telecoms hardware (e.g., HP, Poly, Grandstream). Experience in troubleshooting broadband and firewall issues. Familiarity with advanced features of tools like Poly Lens, Simwood, or Zero Touch. Why Join Us?
At Apogee, we do not just offer jobs; we provide careers that inspire and opportunities that empower. From day one, you will be part of a vibrant and innovative team that values your ideas, supports your growth, and celebrates your achievements. We live by our core behaviours –
Customer First, Be Accountable, Operational Excellence, and We Win Externally
– all underpinned by
Integrity , which defines who we are. If you are ready to make an impact and grow your career with a company that is redefining workplace services, we want to hear from you. Benefits
Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to support our local communities Staff Reward Scheme Pension scheme Life assurance 4 x salary Sponsorship for professional development and memberships Employee Assistance Programme, including access to a virtual GP and financial wellbeing support Mental health first aider support programme Cycle2work scheme Discounted Gym Membership Eye care voucher scheme Free flu vaccinations Employee social events and recognition activities throughout the year HP Employee discount programmes Mobile phone discounts We are a Disability Confident Committed Employer. Please take the time to look at our excellent Glassdoor and Trustpilot reviews. We have been awarded “Customer Experience Foundation Membership” showing our commitment to excellent customer service. Apogee Corporation is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We welcome all applicants and are open to considering flexible working options.
#J-18808-Ljbffr
Step into the Future with Apogee Corporation Are you passionate about technology and driven to deliver exceptional service? At
Apogee Corporation , we are shaping the future of workplace solutions. As an independent subsidiary of HP Inc., we combine cutting-edge innovation with over 30 years of expertise to help organisations of all sizes work smarter and achieve more. Join us, and you will be part of a forward-thinking company that champions diversity, inclusivity, and collaboration – where bold ideas thrive, and every contribution makes a difference. About the Role
As a
Telecoms Helpdesk Technician , you will be the first line of defence for our clients, troubleshooting and resolving telecoms, network, and service issues remotely. You will work as part of a fast-paced and collaborative team, dedicated to exceeding expectations and delivering a first-class customer experience. What You’ll Do:
Diagnose and resolve telecoms, broadband, and network-related issues using remote access tools such as Poly Lens. Respond promptly to P1 outages and produce Major Incident reports. Collaborate with Telecoms Engineers to resolve customer queries and technical challenges. Keep clients informed with timely updates and ensure a seamless support experience. Contribute to our growing technical knowledge base and continuously improve our processes. A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. Flexibility:
We are committed to supporting a work-life balance and are open to considering flexible working arrangements, including part-time hours or alternative schedules, depending on the role and business needs. These can be discussed during the application process. We encourage applications from individuals with commitments outside of work who are seeking a role that suits their needs. Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment. Experience and Skills Required
Essential: A natural problem solver who thrives on challenges. Strong understanding of cloud-based telecoms solutions, SIP technologies, and networking concepts (e.g., routers, IP addressing, DNS). Proficiency in Windows and Mac operating systems. Experience in a customer-focused helpdesk environment with excellent communication skills. Ability to prioritise tasks, manage time effectively, and remain calm under pressure. A logical and methodical approach to troubleshooting and resolving issues. Desirable: Knowledge of telecoms hardware (e.g., HP, Poly, Grandstream). Experience in troubleshooting broadband and firewall issues. Familiarity with advanced features of tools like Poly Lens, Simwood, or Zero Touch. Why Join Us?
At Apogee, we do not just offer jobs; we provide careers that inspire and opportunities that empower. From day one, you will be part of a vibrant and innovative team that values your ideas, supports your growth, and celebrates your achievements. We live by our core behaviours –
Customer First, Be Accountable, Operational Excellence, and We Win Externally
– all underpinned by
Integrity , which defines who we are. If you are ready to make an impact and grow your career with a company that is redefining workplace services, we want to hear from you. Benefits
Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to support our local communities Staff Reward Scheme Pension scheme Life assurance 4 x salary Sponsorship for professional development and memberships Employee Assistance Programme, including access to a virtual GP and financial wellbeing support Mental health first aider support programme Cycle2work scheme Discounted Gym Membership Eye care voucher scheme Free flu vaccinations Employee social events and recognition activities throughout the year HP Employee discount programmes Mobile phone discounts We are a Disability Confident Committed Employer. Please take the time to look at our excellent Glassdoor and Trustpilot reviews. We have been awarded “Customer Experience Foundation Membership” showing our commitment to excellent customer service. Apogee Corporation is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We welcome all applicants and are open to considering flexible working options.
#J-18808-Ljbffr
