Employer: University Hospitals of Derby and Burton NHS Foundation Trust
Employer type: NHS
Site: Royal Derby Hospital
Town: Derby
Salary: £26,530 - £29,114 pro rata/pa
Salary period: Yearly
Closing: 11/02/2025 23:59
Interview date: 25/02/2025
Service Desk Analyst
Band 4
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together. Our fundamental
Values
of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work. We are looking to recruit a helpful, friendly and motivated person to be part of our Service Desk Team based at Royal Derby Hospital. The Service Desk provides a responsive service for addressing IT queries, installations and faults. Participation on a support rota covering an evening and weekend shift will be required as part of the role. Main duties of the job
The Service Desk Analyst role provides effective and positive first line customer focussed support through the management of calls and handling the resulting incidents or service requests via the Trust Service Management System, Sunrise. Support the service operation using the incident management and request fulfilment processes, in line with Service Desk objectives. You will use your technical and communication skills to understand and resolve IT issues or where necessary to escalate it to one of the specialist support teams. To provide initial technical advice and support relating to software applications, IT equipment and user accounts within the Service Desk Team. The Service Desk is the central contact point for all IT users throughout the Trust, providing first line user support, in accordance with pre-determined standards and procedures. You will be confident in your IT skills and be able to demonstrate experience in an IT support services environment. Previous 1st Line IT experience and knowledge of clinical IT systems are desirable and you should have a good understanding of national Information Security Requirements. Working for our organisation
In return we will offer: Development opportunities, including both professional and leadership development On-going support through every step of the way from recruitment to when you join our team and beyond. A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes Knowledge and Experience
Knowledge of Microsoft / Office Systems. Demonstrable experience of working in an IT environment Knowledge of Clinical Systems used throughout the Trust Remote Support Experience Personal Qualities
Works independently Remain calm and professional Closing Date of Applications: 11th February 2025 Interview Date: 25th February 2025
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Band 4
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together. Our fundamental
Values
of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work. We are looking to recruit a helpful, friendly and motivated person to be part of our Service Desk Team based at Royal Derby Hospital. The Service Desk provides a responsive service for addressing IT queries, installations and faults. Participation on a support rota covering an evening and weekend shift will be required as part of the role. Main duties of the job
The Service Desk Analyst role provides effective and positive first line customer focussed support through the management of calls and handling the resulting incidents or service requests via the Trust Service Management System, Sunrise. Support the service operation using the incident management and request fulfilment processes, in line with Service Desk objectives. You will use your technical and communication skills to understand and resolve IT issues or where necessary to escalate it to one of the specialist support teams. To provide initial technical advice and support relating to software applications, IT equipment and user accounts within the Service Desk Team. The Service Desk is the central contact point for all IT users throughout the Trust, providing first line user support, in accordance with pre-determined standards and procedures. You will be confident in your IT skills and be able to demonstrate experience in an IT support services environment. Previous 1st Line IT experience and knowledge of clinical IT systems are desirable and you should have a good understanding of national Information Security Requirements. Working for our organisation
In return we will offer: Development opportunities, including both professional and leadership development On-going support through every step of the way from recruitment to when you join our team and beyond. A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes Knowledge and Experience
Knowledge of Microsoft / Office Systems. Demonstrable experience of working in an IT environment Knowledge of Clinical Systems used throughout the Trust Remote Support Experience Personal Qualities
Works independently Remain calm and professional Closing Date of Applications: 11th February 2025 Interview Date: 25th February 2025
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