Are you passionate about delivering a world-class experience for our MBA students?
London Business School is thrilled to be looking for a collaborative Student Experience Manager, One-year MBA, to join Degree Education on a permanent basis. The Student Experience Manager will support the overall MBA student experience with a focus on the successful delivery and support of the new One-year MBA programme and its students. You will be responsible for the design and delivery of MBA1Y specific elements of the programme as well as working alongside the wider MBA team to support and deliver on shared programme activities.
The Student Experience Manager will deliver high-quality processes and programme elements as well as professional, knowledgeable, and timely information to all programme team members and students in key decision points throughout the programme.
Main Responsibilities
Act as a dedicated point of contact for the One-year MBA class as well as being the point of contact for One-year MBA within the MBA team. Guide the student journey and provide knowledgeable information and insight to support the student experience throughout the programme, including the information and support through key student decision points and times of personal challenge. Work independently for the One-year MBA with the wider MBA team of Student Experience Managers and Senior Managers to develop and deliver a programme of targeted inclusive student activities, to ensure relationship building within the One-year MBA cohort and amongst the MBA programme as a whole. Work with the MBA Programme Delivery Manager and Senior Manager (communications) to deliver information as needed in a student-friendly format. Act as a point of contact for students who are seeking support and help with either academic or personal issues and understand when to make additional School services aware of different situations in order to fully support the student, responding to student welfare issues and providing pastoral care and/or referrals to other sources of guidance or counselling. Who we are looking for
Excellent stakeholder engagement skills with experience of managing a large range of different stakeholders. Experience of using software related to own team or department to extract, analyze and report on data. Microsoft Office Suite – and in particular Microsoft Excel – competency required. Sound understanding of the wider School’s offerings and those of competitors. Sound project management skills. Excellent organizational skills and meticulous attention to detail. Strong analytical and problem-solving skills. Demonstrable knowledge of business education and/or relevant sector. Events and higher education experience desirable. Why London Business School
London Business School is a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect to have a profound impact on the way the world does business and the way business impacts the world. We offer best-in-class hybrid learning to our students and participants while creating a flexible, supportive, and dynamic working environment for our people to excel in, whatever their location. What you can expect from us
Generous annual leave of 27 days plus extra between Christmas and New Year. Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution). Free onsite gym and swimming pool. Amazing range of professional development to support your career path. Enhanced cycle to work scheme. Wellbeing offering to support your physical, mental, and financial health. Up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent, or friend who is ill. All enjoyed in a Smart (hybrid) Working environment, so we’re looking forward to discussing how, where, and when you might work best to deliver in your new role. Our commitment to driving inclusion and belonging We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education, and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard. Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying. Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.
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Act as a dedicated point of contact for the One-year MBA class as well as being the point of contact for One-year MBA within the MBA team. Guide the student journey and provide knowledgeable information and insight to support the student experience throughout the programme, including the information and support through key student decision points and times of personal challenge. Work independently for the One-year MBA with the wider MBA team of Student Experience Managers and Senior Managers to develop and deliver a programme of targeted inclusive student activities, to ensure relationship building within the One-year MBA cohort and amongst the MBA programme as a whole. Work with the MBA Programme Delivery Manager and Senior Manager (communications) to deliver information as needed in a student-friendly format. Act as a point of contact for students who are seeking support and help with either academic or personal issues and understand when to make additional School services aware of different situations in order to fully support the student, responding to student welfare issues and providing pastoral care and/or referrals to other sources of guidance or counselling. Who we are looking for
Excellent stakeholder engagement skills with experience of managing a large range of different stakeholders. Experience of using software related to own team or department to extract, analyze and report on data. Microsoft Office Suite – and in particular Microsoft Excel – competency required. Sound understanding of the wider School’s offerings and those of competitors. Sound project management skills. Excellent organizational skills and meticulous attention to detail. Strong analytical and problem-solving skills. Demonstrable knowledge of business education and/or relevant sector. Events and higher education experience desirable. Why London Business School
London Business School is a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect to have a profound impact on the way the world does business and the way business impacts the world. We offer best-in-class hybrid learning to our students and participants while creating a flexible, supportive, and dynamic working environment for our people to excel in, whatever their location. What you can expect from us
Generous annual leave of 27 days plus extra between Christmas and New Year. Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution). Free onsite gym and swimming pool. Amazing range of professional development to support your career path. Enhanced cycle to work scheme. Wellbeing offering to support your physical, mental, and financial health. Up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent, or friend who is ill. All enjoyed in a Smart (hybrid) Working environment, so we’re looking forward to discussing how, where, and when you might work best to deliver in your new role. Our commitment to driving inclusion and belonging We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education, and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard. Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying. Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.
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