Main area Emergency Care Grade Band 4 Contract Secondment: 6 months (Fixed Term 6 Months) Hours Full time - 37.5 hours per week (Mon - Fri) Job ref 387-M-3137-TJ
Site Bristol Royal Infirmary Town Bristol Salary £26,530 - £29,114 pa pro rata Salary period Yearly Closing 05/02/2025 23:59
As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
This is a key role in ensuring delivery of an efficient, professional reception service to patients and visitors of the Emergency Department with focus on providing excellent customer service at all times.
Key Duties
Ensure full, accurate completion of all necessary trust systems within the patient flow co-ordinator team. Line Management of Patient Flow Coordinator Team Coordination of the Patient Flow Coordinator Rota Assist the Deputy Specialty Manager in ensuring the system aspects of validation for the Emergency Department Clinical Indicators are met. Contact point for the facilitation of all audit & ED note requests. The post holder is responsible for leading the Patient Flow Coordinator admin team to ensure that the service is delivered successfully and in a timely manner, meeting key performance measures and supporting service development. Main Duties of the Job
Absence and sickness monitoring via trust approved system Recording & authorisation of annual leave via trust approved system Training and induction of new admin staff To hold regular 1:1 meetings with admin staff Completing annual appraisals for all admin staff Ensure all individuals in admin team complete all statutory and mandatory training To lead on the performance management of admin staff To take an active part in recruitment and development of staff Leading & training the admin team in understanding requirements to the role in the event of a Major Incident To support the Deputy Specialty Manager Acute Care with enquiries and complaints including the investigation of complaints lodged through the Trust complaints procedure. Liaising with Divisional Complaints co-ordinator and the PALS/complaints service as appropriate. Person Specification
Qualifications and Training
Maths and English GCSE C or above or equivalent NVQ level 4 or equivalent Medical terminology Knowledge and Experience
Experience of working in a team within a multi-disciplinary environment Customer handling skills both face to face and on the telephone Experience in supporting organisational / service change Management of targets Experience of budget monitoring NHS experience Skills and Abilities
Accuracy and attention to detail Ability to prioritise workload in order to meet deadlines Ability to adapt to service changes and new technology Staff management Managing change Minuting / action plan for meetings We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together. Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form. Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification. Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
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Ensure full, accurate completion of all necessary trust systems within the patient flow co-ordinator team. Line Management of Patient Flow Coordinator Team Coordination of the Patient Flow Coordinator Rota Assist the Deputy Specialty Manager in ensuring the system aspects of validation for the Emergency Department Clinical Indicators are met. Contact point for the facilitation of all audit & ED note requests. The post holder is responsible for leading the Patient Flow Coordinator admin team to ensure that the service is delivered successfully and in a timely manner, meeting key performance measures and supporting service development. Main Duties of the Job
Absence and sickness monitoring via trust approved system Recording & authorisation of annual leave via trust approved system Training and induction of new admin staff To hold regular 1:1 meetings with admin staff Completing annual appraisals for all admin staff Ensure all individuals in admin team complete all statutory and mandatory training To lead on the performance management of admin staff To take an active part in recruitment and development of staff Leading & training the admin team in understanding requirements to the role in the event of a Major Incident To support the Deputy Specialty Manager Acute Care with enquiries and complaints including the investigation of complaints lodged through the Trust complaints procedure. Liaising with Divisional Complaints co-ordinator and the PALS/complaints service as appropriate. Person Specification
Qualifications and Training
Maths and English GCSE C or above or equivalent NVQ level 4 or equivalent Medical terminology Knowledge and Experience
Experience of working in a team within a multi-disciplinary environment Customer handling skills both face to face and on the telephone Experience in supporting organisational / service change Management of targets Experience of budget monitoring NHS experience Skills and Abilities
Accuracy and attention to detail Ability to prioritise workload in order to meet deadlines Ability to adapt to service changes and new technology Staff management Managing change Minuting / action plan for meetings We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together. Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form. Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification. Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
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