Operations Technical Coordinator

We are seeking a Data Coordinator (Operations Technical Coordinator) to join our dynamic Core Operations team based in London (EC1A 9DE). This is an operational data role that requires solid technical knowledge and skills in relation to systems and processes to provide expertise on the resolution of systems, data and complex service queries. It is essential that you have a good technical understanding of systems for data integration and data processing as well as a sound understanding of applications such as Microsoft Lists, Excel, Word and PowerPoint and have the ability to work competently with data from multiple sources. This is a permanent, full-time opportunity which is office based at our London hub with a standard Monday to Friday schedule totalling 35 hours per week. About the role: You will play a key role in the full lifecycle of a qualification; from product and assessment build in our systems, through to results and certification. You will ensure all results are delivered on time, contributing to our collective success for all qualifications, with a focus on high stake series in autumn, spring and summer. As an Operations Technical Coordinator, you will be supporting the successful flow of data between systems e.g., our e-assessment platform, marking systems, grading engine, SAP and customer facing portals. You will also be ensuring data integrity across our systems by identifying issues through middleware to ensure learner results are delivered correctly and on time. During peak periods, such as our key exam and results seasons, colleagues are expected to provide additional support, which may include overtime or weekend work. We value flexibility and a collaborative spirit; all team members are encouraged to demonstrate a commitment to our collective success and adapt to the needs of the business. Occasional travel may be required to attend meetings or workshops at other office locations. About you: In this Operational role, you will need to have a blend of coordination and project management skills, with a solid technical understanding of systems for data, integration and data processing whilst being competent in working with data qualitatively from multiple sources. You will be able to plan, organise and prioritise your own work whilst building relationships effectively with both internal and external stakeholders. Our ideal candidate will have: Broad understanding of standard applications (Excel, Word, PowerPoint, MS Forms, MS Lists, Power Automate, Visio and Jira) and a willingness to learn how to reduce manual administration processes through integration and/or automation. Knowledge of data protection and confidentiality requirements related to sensitive commercial and personal data (learner and associate data). Continuous improvement skills, with the knack to identify opportunities and make recommendations for improvements. Good communication skills and problem-solving skills. Critical thinking skills with a focus on producing high quality outputs. A positive can-do attitude with a drive to succeed. Additionally, you will need to be comfortable working to deadlines and delivering to our Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). What We Offer: We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones. You'll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more. Next Steps and how to apply: If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.

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