In the dynamic landscape of On, the tech thrives much like a spirited runner: always moving, always improving. We are building technology that continues to supercharge the growth of On, helping to ignite the human spirit through movement.
As an integral part of our D365 F&O team at On, you'll find yourself at the heart of a fast-paced, diverse environment. Our ecosystem thrives on collaboration - a confluence of curious minds challenging and learning from one another, always seeking the uncharted. Here, we venture into new territories of technology, continuously refining our approach and embracing challenges head-on.
Your role will be pivotal in establishing a 24/7 global support model to ensure seamless business operations across all our locations. The ideal candidate possesses deep technical expertise in D365 F&O, strong leadership skills, and a proven track record of building and managing high-performing support teams that further On's mission. Experience with D365 for Retail is a significant advantage.
Your Mission
Leadership & Strategy:
Lead and mentor a team of D365 F&O support analysts and administrators, fostering a culture of collaboration, knowledge sharing, and continuous learning. Develop and implement a comprehensive support strategy for D365 F&O, encompassing incident management, problem management, change management, and knowledge management. Define and enforce service level agreements (SLAs) to ensure timely and effective support to end-users.
Global Operations:
Design and implement a 24/7 global support model, ensuring seamless coverage across different time zones and geographies. Establish effective communication channels and escalation procedures for critical incidents.
Technical Expertise:
Possess deep technical understanding of D365 F&O modules, including finance, supply chain, manufacturing, and retail. Provide expert-level troubleshooting and resolution of complex technical issues. Stay abreast of the latest D365 F&O updates, features, and best practices. Contribute to the planning and execution of D365 F&O upgrades and enhancements.
Retail Experience (Highly Desired):
Demonstrate practical experience with D365 Retail modules, including POS and store operations. Understand the unique challenges and requirements of supporting a retail environment. Contribute to the optimization and enhancement of D365 Retail functionalities.
Continuous Improvement:
Proactively identify areas for improvement in support processes and service delivery. Implement measures to enhance operational efficiency, reduce incident resolution times, and improve user satisfaction. Monitor and analyze key performance indicators (KPIs) to track the effectiveness of support operations.
Your Story
With over 8+ years of experience in supporting and managing D365 F&O and Retail, you've mastered the art of supporting, managing, and optimizing high-performance and availability solutions. Proven experience in building and leading high-performing support teams. Understanding of ITIL best practices for service management. Strong analytical and problem-solving skills. Experience with setting up and managing 24/7 global support operations is a plus. Experience with D365 for Retail is a significant plus. Certifications in Microsoft Dynamics 365 are highly desirable. Fluent in English, your clear articulation bridges teams worldwide, ensuring collaborative synergy.
Meet The Team
You will be part of a cross-functional team consisting of engineers, product managers, and functional consultants that implement features from design to deployment, being responsible and in charge of the full process and delivery. We encourage you to find new and innovative ways to solve issues through diversity of thought while at the same time enjoying working within a passionate team drawn from the global community. We live agile values, not just talk about it.
What We Offer
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically - to stay active, to learn, explore, and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. #J-18808-Ljbffr
As an integral part of our D365 F&O team at On, you'll find yourself at the heart of a fast-paced, diverse environment. Our ecosystem thrives on collaboration - a confluence of curious minds challenging and learning from one another, always seeking the uncharted. Here, we venture into new territories of technology, continuously refining our approach and embracing challenges head-on.
Your role will be pivotal in establishing a 24/7 global support model to ensure seamless business operations across all our locations. The ideal candidate possesses deep technical expertise in D365 F&O, strong leadership skills, and a proven track record of building and managing high-performing support teams that further On's mission. Experience with D365 for Retail is a significant advantage.
Your Mission
Leadership & Strategy:
Lead and mentor a team of D365 F&O support analysts and administrators, fostering a culture of collaboration, knowledge sharing, and continuous learning. Develop and implement a comprehensive support strategy for D365 F&O, encompassing incident management, problem management, change management, and knowledge management. Define and enforce service level agreements (SLAs) to ensure timely and effective support to end-users.
Global Operations:
Design and implement a 24/7 global support model, ensuring seamless coverage across different time zones and geographies. Establish effective communication channels and escalation procedures for critical incidents.
Technical Expertise:
Possess deep technical understanding of D365 F&O modules, including finance, supply chain, manufacturing, and retail. Provide expert-level troubleshooting and resolution of complex technical issues. Stay abreast of the latest D365 F&O updates, features, and best practices. Contribute to the planning and execution of D365 F&O upgrades and enhancements.
Retail Experience (Highly Desired):
Demonstrate practical experience with D365 Retail modules, including POS and store operations. Understand the unique challenges and requirements of supporting a retail environment. Contribute to the optimization and enhancement of D365 Retail functionalities.
Continuous Improvement:
Proactively identify areas for improvement in support processes and service delivery. Implement measures to enhance operational efficiency, reduce incident resolution times, and improve user satisfaction. Monitor and analyze key performance indicators (KPIs) to track the effectiveness of support operations.
Your Story
With over 8+ years of experience in supporting and managing D365 F&O and Retail, you've mastered the art of supporting, managing, and optimizing high-performance and availability solutions. Proven experience in building and leading high-performing support teams. Understanding of ITIL best practices for service management. Strong analytical and problem-solving skills. Experience with setting up and managing 24/7 global support operations is a plus. Experience with D365 for Retail is a significant plus. Certifications in Microsoft Dynamics 365 are highly desirable. Fluent in English, your clear articulation bridges teams worldwide, ensuring collaborative synergy.
Meet The Team
You will be part of a cross-functional team consisting of engineers, product managers, and functional consultants that implement features from design to deployment, being responsible and in charge of the full process and delivery. We encourage you to find new and innovative ways to solve issues through diversity of thought while at the same time enjoying working within a passionate team drawn from the global community. We live agile values, not just talk about it.
What We Offer
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically - to stay active, to learn, explore, and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. #J-18808-Ljbffr
