Park Medical
Drs J O’Donnell, J McClune, J Forde, J O’Kane, V Cochrane & M Hibbert
Great James Street Health Centre
Derry, BT48 7DH
Tel No: 028 71378500
www.park-medical.co.uk
JOB DESCRIPTION
JOB TITLE:
Medical Receptionist REPORTS TO:
Senior Practice Administrator ACCOUNTABLE TO:
Practice Manager JOB SUMMARY To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. He/she will ensure that enquiries from patients are efficiently and courteously handled in person or via the telephone. DUTIES AND RESPONSIBILITIES Ensure an effective and efficient reception service is provided to patients and any other visitor to the practice. Processing telephone requests and in person requests for appointments and telephone consultations, ensuring that all callers are directed to the appropriate health care professional. Book in, amend and cancel patient appointments in line with practice policy, ensuring optimum efficiency of the appointment system. Receive and accurately record requests for home visits in accordance with practice protocols. Take messages, ensuring accuracy of detail and prompt delivery. Process day book tasks assigned and update actions in line with practice protocols. Ensure Vision computer system is kept updated. Action repeat prescription requests and ensure that they are ready for collection within 48 hours. Explain practice arrangements for new patient registrations, temporary registrations, ensuring that the patient registration protocol is followed. Advise patients of relevant charges for private (Non General Medical Services) services, accept payment and issue receipts for same. Amalgamation of new patient records. Assisting other members of the primary health care team as required. Undertake administration tasks as allocated on the rota by the Senior Practice Administrator. CONFIDENTIALITY In the course of seeking treatment, patients entrust us with sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect staff will respect their privacy and act appropriately. In the performance of their duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their cares, and other health care workers. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers or other health care workers may be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive information. HEALTH AND SAFETY The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice employee handbook. This will include: Identifying the risks involved in work activities and undertaking such activities in a way that manage those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Actively reporting health and safety hazards and infection control hazards immediately when recognized. EQUALITY AND DIVERSITY The post-holder will support the equality, diversity and rights of patients, carers and colleagues to include: Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with the practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings priorities and rights. PERSONAL/PROFESSIONAL DEVELOPMENT The post-holder will participate in any training programmes implemented by the practice as part of this employment, such training will include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. QUALITY The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance. Work effectively with individuals in other agencies to meet patient’s needs. Effectively manage own time, workload and resources. COMMUNICATION The post-holder will recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members. Communicate effectively with partners. Recognise people’s needs for alternative methods of communication and respond accordingly. CONTRIBUTION TO THE IMPLEMENTATION OF SERVICES The post-holder will: Apply practice policies, standards and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work. PERSONNEL SPECIFICATION JOB TITLE:
Medical Receptionist ESSENTIAL CRITERIA Factor Criteria Method of assessment Experience Two year’s recent clerical experience Shortlisting by application form. Qualifications 5 GCSEs (Grades A-C) or equivalent to include English Language Or 3 Years recent clerical experience Shortlisting by application form. Skills/abilities Ability to communicate effectively with others Ability to work under pressure and prioritise work Maintain efficient and effective administration and office systems Ability to use own initiative and work under general direction. Able to work as part of a team Interview Knowledge Knowledge of Primary Care Interview DESIRABLE CRITERIA Experience Experience of using Vision software Interview Qualifications RSA Stage 2 typing/Word processing or equivalent qualification Shortlisting by application form. Job Types:
Full-time, Permanent Pay:
£12.01-£12.98 per hour Expected hours:
37 per week Benefits: Company pension Free parking Health & wellbeing programme Schedule: Monday to Friday Work Location:
In person Application deadline:
07/02/2025 Reference ID:
Medical Receptionist Park Medical
#J-18808-Ljbffr
Medical Receptionist REPORTS TO:
Senior Practice Administrator ACCOUNTABLE TO:
Practice Manager JOB SUMMARY To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. He/she will ensure that enquiries from patients are efficiently and courteously handled in person or via the telephone. DUTIES AND RESPONSIBILITIES Ensure an effective and efficient reception service is provided to patients and any other visitor to the practice. Processing telephone requests and in person requests for appointments and telephone consultations, ensuring that all callers are directed to the appropriate health care professional. Book in, amend and cancel patient appointments in line with practice policy, ensuring optimum efficiency of the appointment system. Receive and accurately record requests for home visits in accordance with practice protocols. Take messages, ensuring accuracy of detail and prompt delivery. Process day book tasks assigned and update actions in line with practice protocols. Ensure Vision computer system is kept updated. Action repeat prescription requests and ensure that they are ready for collection within 48 hours. Explain practice arrangements for new patient registrations, temporary registrations, ensuring that the patient registration protocol is followed. Advise patients of relevant charges for private (Non General Medical Services) services, accept payment and issue receipts for same. Amalgamation of new patient records. Assisting other members of the primary health care team as required. Undertake administration tasks as allocated on the rota by the Senior Practice Administrator. CONFIDENTIALITY In the course of seeking treatment, patients entrust us with sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect staff will respect their privacy and act appropriately. In the performance of their duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their cares, and other health care workers. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers or other health care workers may be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive information. HEALTH AND SAFETY The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice employee handbook. This will include: Identifying the risks involved in work activities and undertaking such activities in a way that manage those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Actively reporting health and safety hazards and infection control hazards immediately when recognized. EQUALITY AND DIVERSITY The post-holder will support the equality, diversity and rights of patients, carers and colleagues to include: Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with the practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings priorities and rights. PERSONAL/PROFESSIONAL DEVELOPMENT The post-holder will participate in any training programmes implemented by the practice as part of this employment, such training will include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. QUALITY The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance. Work effectively with individuals in other agencies to meet patient’s needs. Effectively manage own time, workload and resources. COMMUNICATION The post-holder will recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members. Communicate effectively with partners. Recognise people’s needs for alternative methods of communication and respond accordingly. CONTRIBUTION TO THE IMPLEMENTATION OF SERVICES The post-holder will: Apply practice policies, standards and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work. PERSONNEL SPECIFICATION JOB TITLE:
Medical Receptionist ESSENTIAL CRITERIA Factor Criteria Method of assessment Experience Two year’s recent clerical experience Shortlisting by application form. Qualifications 5 GCSEs (Grades A-C) or equivalent to include English Language Or 3 Years recent clerical experience Shortlisting by application form. Skills/abilities Ability to communicate effectively with others Ability to work under pressure and prioritise work Maintain efficient and effective administration and office systems Ability to use own initiative and work under general direction. Able to work as part of a team Interview Knowledge Knowledge of Primary Care Interview DESIRABLE CRITERIA Experience Experience of using Vision software Interview Qualifications RSA Stage 2 typing/Word processing or equivalent qualification Shortlisting by application form. Job Types:
Full-time, Permanent Pay:
£12.01-£12.98 per hour Expected hours:
37 per week Benefits: Company pension Free parking Health & wellbeing programme Schedule: Monday to Friday Work Location:
In person Application deadline:
07/02/2025 Reference ID:
Medical Receptionist Park Medical
#J-18808-Ljbffr
