Client Support Lead/Junior Product Manager (BMT)
Location:
London, W1F Contract:
Full Time Salary:
£38,000 per annum gross Benefits:
29 days holiday in addition to bank holidays, Health Cash Plan, Life Assurance, Group Income Protection, 8% Pension contribution from employer, Discounted food and drink from members' club, Access to members' screening. Description: We are seeking a proactive and highly organised Customer Support Executive, looking to take their first step into a Lead or Junior Product role. You will have some experience in customer software support and are adept at finding solutions to customer workflow problems. Coding is not a required skill, but a good understanding of software and the ability to grasp workflows is a core part of the role. You will become an expert on the Events and Nucleus products, enabling you to support both our clients and the developers who build the platforms. Knowledge of running events or awards would be a significant advantage, as you will be working closely with stakeholders who organise fast-paced, high-value, high-profile events and awards. How BAFTA gives you the red carpet experience A salary of £38,000 per year Holiday - 29 days a year plus bank holidays Pension - 8% contributory pension Private medical insurance (directors only) Employee health cash-back plan Long-term sickness insurance Life assurance - four times your annual basic salary Employee Assistance Programme - 24/7 confidential access to expert services including counselling, wellbeing, and independent legal and financial advice Cycle 2 Work Scheme & season ticket loan Access to cinemas throughout the UK and to BAFTA events Who you are? Someone with provable client support experience. An individual with a friendly, flexible, resolute and compassionate manner. Someone who takes the initiative and enjoys troubleshooting. Knowledgeable with software systems and implementing new, complex processes, which you are able to discuss with both technical and non-technical teams. APPLICATION PROCEDURE Please apply via the link below and include a CV with cover letter which in no more than 500 words explains why you think you are suitable for this position, what skills you have to be successful in this role and, in particular, what experience/knowledge you have in relation to the role. About Us: ABOUT BAFTA BAFTA
is a leading arts charity focused on championing creativity, opportunity and social change for all through the transformative power of film, games and television. BAFTA’s Purpose: Enrich the cultural landscape. Level the playing field. Be progressive. Inspire and celebrate. BAFTA’s Mission: We champion practitioners in film, games and television, regardless of background and life experience. We provide community for our members and strive for progressive industry and cultural practices. We recognise exceptional storytelling through our awards. BAFTA’s Vision: People from all backgrounds will have opportunity to thrive in the screen industries, bringing rich, more diverse stories for us to celebrate. DIVERSITY MONITORING Our aim is for our staff to be a diverse mix of talented people who want to come and do their best work. BAFTA is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome candidates from all backgrounds who want to join BAFTA and do their best work. Our culture at work is inclusive and we celebrate diversity in all its forms. We actively encourage all applicants to share with us how you might perform best throughout our recruitment process, as such should you wish for us to adjust the process in order for you to shine please get in touch: recruitment@bafta.org.
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London, W1F Contract:
Full Time Salary:
£38,000 per annum gross Benefits:
29 days holiday in addition to bank holidays, Health Cash Plan, Life Assurance, Group Income Protection, 8% Pension contribution from employer, Discounted food and drink from members' club, Access to members' screening. Description: We are seeking a proactive and highly organised Customer Support Executive, looking to take their first step into a Lead or Junior Product role. You will have some experience in customer software support and are adept at finding solutions to customer workflow problems. Coding is not a required skill, but a good understanding of software and the ability to grasp workflows is a core part of the role. You will become an expert on the Events and Nucleus products, enabling you to support both our clients and the developers who build the platforms. Knowledge of running events or awards would be a significant advantage, as you will be working closely with stakeholders who organise fast-paced, high-value, high-profile events and awards. How BAFTA gives you the red carpet experience A salary of £38,000 per year Holiday - 29 days a year plus bank holidays Pension - 8% contributory pension Private medical insurance (directors only) Employee health cash-back plan Long-term sickness insurance Life assurance - four times your annual basic salary Employee Assistance Programme - 24/7 confidential access to expert services including counselling, wellbeing, and independent legal and financial advice Cycle 2 Work Scheme & season ticket loan Access to cinemas throughout the UK and to BAFTA events Who you are? Someone with provable client support experience. An individual with a friendly, flexible, resolute and compassionate manner. Someone who takes the initiative and enjoys troubleshooting. Knowledgeable with software systems and implementing new, complex processes, which you are able to discuss with both technical and non-technical teams. APPLICATION PROCEDURE Please apply via the link below and include a CV with cover letter which in no more than 500 words explains why you think you are suitable for this position, what skills you have to be successful in this role and, in particular, what experience/knowledge you have in relation to the role. About Us: ABOUT BAFTA BAFTA
is a leading arts charity focused on championing creativity, opportunity and social change for all through the transformative power of film, games and television. BAFTA’s Purpose: Enrich the cultural landscape. Level the playing field. Be progressive. Inspire and celebrate. BAFTA’s Mission: We champion practitioners in film, games and television, regardless of background and life experience. We provide community for our members and strive for progressive industry and cultural practices. We recognise exceptional storytelling through our awards. BAFTA’s Vision: People from all backgrounds will have opportunity to thrive in the screen industries, bringing rich, more diverse stories for us to celebrate. DIVERSITY MONITORING Our aim is for our staff to be a diverse mix of talented people who want to come and do their best work. BAFTA is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome candidates from all backgrounds who want to join BAFTA and do their best work. Our culture at work is inclusive and we celebrate diversity in all its forms. We actively encourage all applicants to share with us how you might perform best throughout our recruitment process, as such should you wish for us to adjust the process in order for you to shine please get in touch: recruitment@bafta.org.
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