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Senior Digital Healthcare Lead
Location:
Manchester or Staines Hybrid:
Up to 4 days WFH Type:
Permanent Salary:
From £70k DOE + 10% bonus + fantastic benefits Hours:
37.5 hours per week We consider all types of flexibility, including locations, hours and working patterns. Working in our UK support functions, you’ll play a key part in helping our customer-facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters, making a difference to the lives of our customers each and every day. The Role
As a key part of the Digital Healthcare Development Team, you will work in collaboration with teams across UK business units and support functions to deliver digital innovations and improvements for how customers access digital healthcare and onward care. You will strongly focus on ensuring that healthcare becomes more accessible and affordable and create differentiation for Bupa through Connected Care compared to its competitors. You’ll help us make health happen by:
Leading and managing delivery of a number of existing digital healthcare initiatives to monitor and optimise performance and outcomes. Helping create an excellent app and digital experience that meets both business needs and the needs of customers during key points along their health journey. Implementing the short and longer-term strategic roadmap to improve and innovate the digital healthcare that is delivered to our customers through Bupa’s own digital delivery teams and external partners. Working closely with Transformation & IT teams to facilitate the successful delivery of allocated digital healthcare developments in line with specification and performance standards. As a business lead, supporting the delivery vehicles (such as agile release train) that will optimise productivity and speed to market. Key Skills / Qualifications needed for this role:
Be a passionate customer champion, designing and delivering excellent customer-focussed digital services. Experienced in working with key stakeholders including digital architects to design and deliver solutions to meet business needs and solve user problems. Strong understanding of healthcare improvement and be able to innovate and independently make the right trade-offs that deliver the best customer experience. Strong analytical skills and strong understanding of customer behaviour, market trends and competitor landscape. Experience of working with varied methodologies for IT and digital delivery, including Agile, and a strong track record of delivery. Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family-friendly benefits. Joining Bupa in this role you will receive the following benefits and more: 25 days holiday, increasing through length of service, with option to buy or sell. Bupa health insurance as a benefit in kind. An enhanced pension plan and life insurance. Annual performance-based bonus. Onsite gyms or local discounts where no onsite gym available. Various other benefits and online discounts. Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Time Type:
Full time Job Area:
Commercial & Analytics Location:
Bupa Place, Staines - Willow House About Us
Be at the heart of helping people live longer, healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference. Get In Touch
Please introduce yourself to our recruiters and we'll get in touch if there's a role that sounds like a good match.
#J-18808-Ljbffr
Location:
Manchester or Staines Hybrid:
Up to 4 days WFH Type:
Permanent Salary:
From £70k DOE + 10% bonus + fantastic benefits Hours:
37.5 hours per week We consider all types of flexibility, including locations, hours and working patterns. Working in our UK support functions, you’ll play a key part in helping our customer-facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters, making a difference to the lives of our customers each and every day. The Role
As a key part of the Digital Healthcare Development Team, you will work in collaboration with teams across UK business units and support functions to deliver digital innovations and improvements for how customers access digital healthcare and onward care. You will strongly focus on ensuring that healthcare becomes more accessible and affordable and create differentiation for Bupa through Connected Care compared to its competitors. You’ll help us make health happen by:
Leading and managing delivery of a number of existing digital healthcare initiatives to monitor and optimise performance and outcomes. Helping create an excellent app and digital experience that meets both business needs and the needs of customers during key points along their health journey. Implementing the short and longer-term strategic roadmap to improve and innovate the digital healthcare that is delivered to our customers through Bupa’s own digital delivery teams and external partners. Working closely with Transformation & IT teams to facilitate the successful delivery of allocated digital healthcare developments in line with specification and performance standards. As a business lead, supporting the delivery vehicles (such as agile release train) that will optimise productivity and speed to market. Key Skills / Qualifications needed for this role:
Be a passionate customer champion, designing and delivering excellent customer-focussed digital services. Experienced in working with key stakeholders including digital architects to design and deliver solutions to meet business needs and solve user problems. Strong understanding of healthcare improvement and be able to innovate and independently make the right trade-offs that deliver the best customer experience. Strong analytical skills and strong understanding of customer behaviour, market trends and competitor landscape. Experience of working with varied methodologies for IT and digital delivery, including Agile, and a strong track record of delivery. Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family-friendly benefits. Joining Bupa in this role you will receive the following benefits and more: 25 days holiday, increasing through length of service, with option to buy or sell. Bupa health insurance as a benefit in kind. An enhanced pension plan and life insurance. Annual performance-based bonus. Onsite gyms or local discounts where no onsite gym available. Various other benefits and online discounts. Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Time Type:
Full time Job Area:
Commercial & Analytics Location:
Bupa Place, Staines - Willow House About Us
Be at the heart of helping people live longer, healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference. Get In Touch
Please introduce yourself to our recruiters and we'll get in touch if there's a role that sounds like a good match.
#J-18808-Ljbffr
