Benenden Health has exciting opportunities within its Member Services department, where you are on the frontline, assisting our members. Each call is unique and requires you to use your initiative, apply discretion and work within our mutual ethos.
Working on the telephone, you will have the potential and passion to deliver in a dynamic and changing work environment. You’ll have an excellent telephone manner and strong communication skills, but most importantly, strive to deliver a great member experience.
Dealing with enquiries ranging from hearing loss to hip replacements, the role requires someone with resilience and empathy. Someone who can confidently lead members through our services to the best and most appropriate outcome for them. An active and effective listener who can gather important information in difficult circumstances.
This role is essential to the successful journey for our members and the future of our outstanding business.
We are interested to hear from candidates with the following skills:
Contact Centre experience Excellent telephone manner and an ability to adapt to different situations Enthusiastic, passionate and positive Self-motivated and resilient Desire to help others
A full induction program and ongoing training will provide you with an intimate knowledge and understanding of Benenden Health’s core product. There is a requirement to attend 6 weeks’ full-time training Monday to Friday, 9am-5pm, starting on 17th February 2025. You must be available for the whole training period and have no annual leave.
Proud member of the Disability Confident employer scheme
#J-18808-Ljbffr
Working on the telephone, you will have the potential and passion to deliver in a dynamic and changing work environment. You’ll have an excellent telephone manner and strong communication skills, but most importantly, strive to deliver a great member experience.
Dealing with enquiries ranging from hearing loss to hip replacements, the role requires someone with resilience and empathy. Someone who can confidently lead members through our services to the best and most appropriate outcome for them. An active and effective listener who can gather important information in difficult circumstances.
This role is essential to the successful journey for our members and the future of our outstanding business.
We are interested to hear from candidates with the following skills:
Contact Centre experience Excellent telephone manner and an ability to adapt to different situations Enthusiastic, passionate and positive Self-motivated and resilient Desire to help others
A full induction program and ongoing training will provide you with an intimate knowledge and understanding of Benenden Health’s core product. There is a requirement to attend 6 weeks’ full-time training Monday to Friday, 9am-5pm, starting on 17th February 2025. You must be available for the whole training period and have no annual leave.
Proud member of the Disability Confident employer scheme
#J-18808-Ljbffr
