Overview
As one of the fastest growing Energy Suppliers in the UK, we are looking to recruit a new Change of Tenancy Advisor based at our office in Guiseley. We are fully focused on business customers only and aim to provide first class customer service. Ultimately, we aim to take away the strain of energy bills so our customers can concentrate on running their own business. This role is an excellent opportunity to get your teeth stuck into the energy industry as part of a team, you will be exposed to various aspects of our business and be a key part of our internal growth. You will need to communicate with both internal and external stakeholders to ensure Change of Tenancies are completed swiftly and correctly. This role is for a hard-working, logically minded motivated individual with a keen eye for detail. This is the perfect way to boost your career opportunities and a great chance to join a fantastic growing team. Responsibilities
Complete and validate Change of Tenancies within service level agreement timeframes. Adhering to company policies, procedures, and changes in the energy industry. Logging and processing Change of Tenancies from the initial contact to closure of account and opening of new accounts, encompassing the full end to end process. Working with the internal Sales Team to generate sales leads, TPI to manage broker relationships, and liaise with Credit Control to help reduce COT debt. Proactively calling customers to progress Change of Tenancies as quickly as possible, ensuring due diligence, attaining of all relevant documents where necessary and effective use of Site Visits. Customer Service Excellence: Ensure exceptional customer service throughout the COT process, addressing any queries or concerns promptly and efficiently. Develop and maintain a thorough understanding of customer needs and expectations during tenancy changes. The Individual
Excellent verbal and written communication skills logical thought process to resolve queries. Outstanding organisational skills Ability to work independently, demonstrating drive and initiative. Able to prioritise workload tasks based on business impact and importance. Excellent telephone manner - with the ability to communicate effectively and professionally with all customers. Team player, willing to share ideas and techniques with other colleagues to improve the business. Knowledge of the energy sector is highly desirable, though not essential. Previous customer service experience or similar preferred. Join the Team
Excellent salary based on your experience. Regular company social events 25 days annual leave plus Bank Holidays Holiday purchase scheme Cycle to work scheme Health & Wellbeing Programme Opportunities for career progression Monday – Friday: 9-5pm, with some hybrid available after probation.
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As one of the fastest growing Energy Suppliers in the UK, we are looking to recruit a new Change of Tenancy Advisor based at our office in Guiseley. We are fully focused on business customers only and aim to provide first class customer service. Ultimately, we aim to take away the strain of energy bills so our customers can concentrate on running their own business. This role is an excellent opportunity to get your teeth stuck into the energy industry as part of a team, you will be exposed to various aspects of our business and be a key part of our internal growth. You will need to communicate with both internal and external stakeholders to ensure Change of Tenancies are completed swiftly and correctly. This role is for a hard-working, logically minded motivated individual with a keen eye for detail. This is the perfect way to boost your career opportunities and a great chance to join a fantastic growing team. Responsibilities
Complete and validate Change of Tenancies within service level agreement timeframes. Adhering to company policies, procedures, and changes in the energy industry. Logging and processing Change of Tenancies from the initial contact to closure of account and opening of new accounts, encompassing the full end to end process. Working with the internal Sales Team to generate sales leads, TPI to manage broker relationships, and liaise with Credit Control to help reduce COT debt. Proactively calling customers to progress Change of Tenancies as quickly as possible, ensuring due diligence, attaining of all relevant documents where necessary and effective use of Site Visits. Customer Service Excellence: Ensure exceptional customer service throughout the COT process, addressing any queries or concerns promptly and efficiently. Develop and maintain a thorough understanding of customer needs and expectations during tenancy changes. The Individual
Excellent verbal and written communication skills logical thought process to resolve queries. Outstanding organisational skills Ability to work independently, demonstrating drive and initiative. Able to prioritise workload tasks based on business impact and importance. Excellent telephone manner - with the ability to communicate effectively and professionally with all customers. Team player, willing to share ideas and techniques with other colleagues to improve the business. Knowledge of the energy sector is highly desirable, though not essential. Previous customer service experience or similar preferred. Join the Team
Excellent salary based on your experience. Regular company social events 25 days annual leave plus Bank Holidays Holiday purchase scheme Cycle to work scheme Health & Wellbeing Programme Opportunities for career progression Monday – Friday: 9-5pm, with some hybrid available after probation.
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