IT Project Engineer

What you'll do This is a full-time on-site role for a Project Engineer at digitalphobia Ltd. The Project Engineer will be responsible for project planning, engineering, and management tasks to optimise IT systems for clients. Responsibilities include collaborating with team members, implementing network solutions, and ensuring project success. Core duties and responsibilities Solution Specification / Proposals / Quoting Identify IT solutions to problems with the guidance of Projects Manager Assist with writing proposal documents Use quoting tool to produce quotations for customers Project Work Assist with management of projects with the guidance of Projects Manager Liaison with customer stakeholders to provide timely updates on project status Liaison with customer end users as needed for training and handover Identifying unexpected problems within projects and producing solutions Use of ConnectWise Manage to keep a log of time and notes related to project progress Liaison with other departments to make use of additional staff resource where required Documentation of all work, and handover information to clients as needed Additional duties and responsibilities Escalated Support Be a technical escalation resource for complex support tickets when required Change Management Assist with infrastructure changes under managed contracts, such as: Switch/firewall reconfiguration Migration to new software Major software version upgrades Infrastructure maintenance Identify software/firmware vulnerabilities which require patching Assist in deployment of updates to systems Identify hardware lifecycles and management of warranties Review trending data to address future growth Regular site visits As required, weekly/fortnightly/monthly site visits for larger clients. Ad-hoc site visits Attending client sites for work that falls outside of service team scope, such as: Installing/replacing networking/server infrastructure equipment Complex reconfiguration work Emergency site visit where high level of problem solving required Key technical skills required - Minimum of 3 years experience in IT/computing - Demonstrable experience of involvement with IT project work - Microsoft 365: Exchange Online SharePoint/OneDrive Intune Entra ID - Knowledge of business backup software (e.g. Veeam) - Password management software (e.g. Bitwarden, LastPass) - On-premise Windows Server systems: Active Directory / Windows DHCP inc failover / DNS Hyper-V - A strong grounding of networking, including: IP addressing and subnetting Switching and routing VLANs - Hardware firewall principles - Single sign on and identity management principles - Confident in using PowerShell Nice to haves Co-Managed SIEM experience IT quoting tools FortiGate firewalls FortiClient EMS Cisco Meraki Cisco SMB & IOS-XE SAML or OAuth SSO solutions. (e.g. Entra ID, Okta, JumpCloud) Scripting experience Hyperconverged infrastructure SANs Google workspace administration Salesforce administration Zoom rooms administration Other requirements Be able to drive and have full use of own car (company mileage expensed) This role is based at our Oxford offices. Ad-hoc working from home is considered for special/personal reasons or where it makes sense for project work, however the primary day-to-day is office based. Benefits Competitive Salary 25 days of holiday Pension scheme Electric Vehicle Scheme Paid training and development Job Type: Full-time Pay: £35,500.00-£39,500.00 per year Benefits: Bereavement leave Casual dress Company events Company pension Discounted or free food Free or subsidised travel Free parking On-site parking Sick pay Schedule: Monday to Friday Experience: IT/Computing: 3 years (preferred) Work Location: In person Reference ID: DP01PE

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