Position Overview:
First point of contact for ICT Technical staff. Responsible for ensuring all corporate servers are maintained correctly, ensuring firmware and software revisions are up to date. Key Responsibilities: Ensure all corporate server OS and applications are functioning correctly; regularly maintain all software packages along with updates. Liaise with third-party suppliers regarding the resolution of server and network-related incidents. Respond to all requests for new installations, fault calls, and helpdesk requests within agreed timescales. Configure and install software in line with Trust Policies and Procedures. Procure ICT equipment in the Trust with guidance from the ICT Technical Support Team. Connect Trust equipment to the Trust Local Area Network where appropriate. Adhere to data security protocols, including backups, secure storage, and password protection. Provide third-level technical support to Trust staff. IT Department Overview:
The IT department delivers an IT service that encompasses the whole of BWC, supporting 6,000 employees across various premises and service departments. Services provided include: Ensuring the smooth running and maintenance of the Trust's corporate servers. Installing and regularly maintaining all applications on servers. Supporting other ICT third-line duties as directed by the ICT Infrastructure Manager. Directing users on the use of ICT, empowering skills and knowledge. Maintaining and updating personal skills and knowledge to benefit the Trust. Promoting the correct use of ICT policies. Participating in the ICT Server Operations On Call service. About Birmingham Women's and Children's NHS Foundation Trust:
Our Trust was formed in February 2017 to provide high-quality, world-class physical and mental health care for women, children, and families. Uniting our hospitals allows for more seamless care and investment in specialist treatment. Birmingham Children's Hospital is a leading specialist paediatric center with an international reputation. Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, delivering over 8,200 babies a year and offering a full range of gynaecological, maternity, and neonatal care. Forward Thinking Birmingham (FTB) Mental Health Services provide innovative community and inpatient mental health partnerships, offering care pathways for young people aged 0-25 years. Our Trust is committed to creating the best place to work by promoting inclusion, diversity, and equality, encouraging applications from all areas of the community who meet the criteria for the role.
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First point of contact for ICT Technical staff. Responsible for ensuring all corporate servers are maintained correctly, ensuring firmware and software revisions are up to date. Key Responsibilities: Ensure all corporate server OS and applications are functioning correctly; regularly maintain all software packages along with updates. Liaise with third-party suppliers regarding the resolution of server and network-related incidents. Respond to all requests for new installations, fault calls, and helpdesk requests within agreed timescales. Configure and install software in line with Trust Policies and Procedures. Procure ICT equipment in the Trust with guidance from the ICT Technical Support Team. Connect Trust equipment to the Trust Local Area Network where appropriate. Adhere to data security protocols, including backups, secure storage, and password protection. Provide third-level technical support to Trust staff. IT Department Overview:
The IT department delivers an IT service that encompasses the whole of BWC, supporting 6,000 employees across various premises and service departments. Services provided include: Ensuring the smooth running and maintenance of the Trust's corporate servers. Installing and regularly maintaining all applications on servers. Supporting other ICT third-line duties as directed by the ICT Infrastructure Manager. Directing users on the use of ICT, empowering skills and knowledge. Maintaining and updating personal skills and knowledge to benefit the Trust. Promoting the correct use of ICT policies. Participating in the ICT Server Operations On Call service. About Birmingham Women's and Children's NHS Foundation Trust:
Our Trust was formed in February 2017 to provide high-quality, world-class physical and mental health care for women, children, and families. Uniting our hospitals allows for more seamless care and investment in specialist treatment. Birmingham Children's Hospital is a leading specialist paediatric center with an international reputation. Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, delivering over 8,200 babies a year and offering a full range of gynaecological, maternity, and neonatal care. Forward Thinking Birmingham (FTB) Mental Health Services provide innovative community and inpatient mental health partnerships, offering care pathways for young people aged 0-25 years. Our Trust is committed to creating the best place to work by promoting inclusion, diversity, and equality, encouraging applications from all areas of the community who meet the criteria for the role.
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