Do you have automotive experience and want to take a new challenge?
MSX International has the job for you!
MSX International is looking for a Vehicle Specialist Helpdesk Engineer to join our Ford team in order to resolve enquiries from Customer Dealers (and Customer personnel) via a Comms / Systems entry methodology.
The Role
As the Automotive Helpdesk Engineer, you will liaise with Dealership personnel at all levels, with Team Leader(s) / Project Management on Vehicle Case Histories, trends and analysis, and with Customer Engineers / Staff on all issues associated directly with Helpdesk, obtaining clarification from the Group Leader / Team Leader / Project Management, if required. Other responsibilities will include: Record data as required into a computer system Participate in training / product information exchange with appropriate data sources for up to 4 weeks per year including overnight stays as required Accept other assignments (responsibility for items of equipment, literature, Customer data systems, analysis, investigation, ISO9000 etc.) as determined by the Group Leader / Team Leader / Project Management Write and circulate data to other Helpline Engineers / Project Management / Customer / Customer Dealer staff when necessary Complete and provide information for Company documentation as necessary (Travel Expense Reports, Corrective Action Requests, Timesheets etc.) On an exception basis, make travel arrangements and any other ad hoc duties as required About You
This is an excellent opportunity for an individual who has strong problem-solving skills and is process-oriented. Our ideal candidate will have: Demonstrable knowledge of vehicle diagnostics and diagnostic tools e.g. SBDO, PTS, FDRS, and IDS Standard (preferred) Knowledge of GTAC, diagnostic session files, and Analysis of vehicle XML data (preferred) Fluent in written and oral English (essential) Customer-oriented focus What’s in it for you?
When you join our team, you become part of the MSX International family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry. Working Pattern and Location
12-month fixed term, possibility to extend Hybrid, Colchester (2 days in office) About MSX
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans: Warranty & Technical Parts & Service Fleet & Mobility Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market. The MSXI Purpose
To empower Movers and Makers to thrive in our ever-changing world. The MSXI Mission
To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored and innovative solutions. The MSXI Vision
To enhance every journey in the world of mobility. Please be advised that applications sent via email will not be considered. To ensure that your application will be reviewed by our team, send your CV by clicking the 'Apply' button above. MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
#J-18808-Ljbffr
As the Automotive Helpdesk Engineer, you will liaise with Dealership personnel at all levels, with Team Leader(s) / Project Management on Vehicle Case Histories, trends and analysis, and with Customer Engineers / Staff on all issues associated directly with Helpdesk, obtaining clarification from the Group Leader / Team Leader / Project Management, if required. Other responsibilities will include: Record data as required into a computer system Participate in training / product information exchange with appropriate data sources for up to 4 weeks per year including overnight stays as required Accept other assignments (responsibility for items of equipment, literature, Customer data systems, analysis, investigation, ISO9000 etc.) as determined by the Group Leader / Team Leader / Project Management Write and circulate data to other Helpline Engineers / Project Management / Customer / Customer Dealer staff when necessary Complete and provide information for Company documentation as necessary (Travel Expense Reports, Corrective Action Requests, Timesheets etc.) On an exception basis, make travel arrangements and any other ad hoc duties as required About You
This is an excellent opportunity for an individual who has strong problem-solving skills and is process-oriented. Our ideal candidate will have: Demonstrable knowledge of vehicle diagnostics and diagnostic tools e.g. SBDO, PTS, FDRS, and IDS Standard (preferred) Knowledge of GTAC, diagnostic session files, and Analysis of vehicle XML data (preferred) Fluent in written and oral English (essential) Customer-oriented focus What’s in it for you?
When you join our team, you become part of the MSX International family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry. Working Pattern and Location
12-month fixed term, possibility to extend Hybrid, Colchester (2 days in office) About MSX
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans: Warranty & Technical Parts & Service Fleet & Mobility Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market. The MSXI Purpose
To empower Movers and Makers to thrive in our ever-changing world. The MSXI Mission
To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored and innovative solutions. The MSXI Vision
To enhance every journey in the world of mobility. Please be advised that applications sent via email will not be considered. To ensure that your application will be reviewed by our team, send your CV by clicking the 'Apply' button above. MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
#J-18808-Ljbffr
