Contact Centre Advisor

Hours of Work : 40 hours per week - weekends required Location : Hemel Hempstead, Hertfordshire Role : Sports and Leisure Transport Provided : No Accommodation : No Closing Date : 12 February 2025 Job Type : Full-time, Permanent What we need, in a nutshell: We are looking for a friendly and confident person to take inbound sales calls to guests who are about to arrive on holiday and help support them with any questions or queries. Who are we? We are a dynamic and growing company, shaking up the Great British holiday. With 27 amazing UK resorts, we pull out all the stops to give our guests the holiday of a lifetime. What you’ll be doing: As a Contact Centre Advisor, you will deliver delight in our contact centre by opening our guests’ eyes to the wonderful holidays they can enjoy, as well as answering all their questions and giving them a great feeling about Away Resorts. Working as part of our team, you will report to the Group Guest Experience Operations Manager and help guests book or upgrade their holidays, ensuring they have all the information they need. You will build rapport by taking a genuine interest in each guest you talk to, asking open questions, and enjoying a natural conversation. You will be an important part of the guest experience, showing the enthusiasm and friendliness that makes the Away Resorts brand special. Skills, experience and qualities you’ll need: Firstly, and most importantly, you will love people. You will be easy to talk to, a great listener, and have a real talent for making customers feel special when you’re on the phone. You will be a team player, maintain a high service level while multi-tasking, and enjoy solving problems when or - even better - before they occur. You will also have at least a year’s experience of working in a contact centre. Nice to have but not essential: Experience of outbound calling, converting enquiries to sales, and upgrading existing sales. Must have at least one year’s telephone-based customer service experience. Experience of using booking systems, especially Parcvu. What we can offer you: This is a chance to use and stretch your skill set and build your career in one of the fastest-growing and most exciting holiday companies in the UK. Additional benefits include: Bonus Scheme Enhanced Family Benefit Life Insurance Discounts on Away Resorts Holidays On Park Discounts Awards and Recognition Our Promise to You Holiday Heroes come with all sorts of different super-powers, and we welcome them all! We embrace diversity, inclusion, and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination, and we’ll forever strive not just for our product to be unique but our people too. After all, wouldn’t it be boring if we were all the same? In short, we want you to bring your whole self to work!

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