We have some exciting new opportunities in our Customer Communications Centre as we are expanding our team. You will be the first point of contact for our customers and will play a crucial role in helping us deliver a high-quality service in supporting our customers. Working on a rota basis Monday to Friday 08:00 - 16:00 / 09:00 - 17:00.
What you will be doing:
Taking ownership of all communications into the business, including telephone calls, emails, webchat and social media. Confidently using document management systems and demonstrating problem-solving skills, taking ownership and resolving customer enquiries with a 'Right First Time' approach. Proactively dealing with customer queries, including income collection, housing and tenancy management, repairs and complaints. Identifying safeguarding concerns of vulnerable customers and raising a case for further investigation by the appropriate team. Demonstrable experience of working in a customer-facing role in a busy and demanding environment. The ability to communicate with a diverse range of people in a polite, friendly, professional and empathetic manner. Excellent written business communications and accurate record keeping. Help deliver a service which understands the needs of our customers and delivers a positive outcome for them. Confident abilities in using MS Word, Excel, Outlook and CRM Dynamics 365 in order to understand communications and manage workload. Meeting and/or exceeding performance targets. Benefits:
A competitive salary from £24,242 per annum. 28 days holiday PLUS Bank Holidays (rising to 33 days plus bank holidays with length of service). A generous contributory pension scheme. Enhanced family leave. Private healthcare. Free life assurance. Access to an extensive suite of wellbeing services and tools including a digital gym. Opportunities for learning and development. Discounted gym membership. Retail discount scheme. Hybrid Working: Successful candidates will need to complete a basic DBS application and complete office-based training at the bpha Head Office from 9 - 5, Monday to Friday. Although this is a hybrid role, there will be a requirement for the successful candidates to work full-time at our Head Office for an initial minimum period of approximately 3 months.
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Taking ownership of all communications into the business, including telephone calls, emails, webchat and social media. Confidently using document management systems and demonstrating problem-solving skills, taking ownership and resolving customer enquiries with a 'Right First Time' approach. Proactively dealing with customer queries, including income collection, housing and tenancy management, repairs and complaints. Identifying safeguarding concerns of vulnerable customers and raising a case for further investigation by the appropriate team. Demonstrable experience of working in a customer-facing role in a busy and demanding environment. The ability to communicate with a diverse range of people in a polite, friendly, professional and empathetic manner. Excellent written business communications and accurate record keeping. Help deliver a service which understands the needs of our customers and delivers a positive outcome for them. Confident abilities in using MS Word, Excel, Outlook and CRM Dynamics 365 in order to understand communications and manage workload. Meeting and/or exceeding performance targets. Benefits:
A competitive salary from £24,242 per annum. 28 days holiday PLUS Bank Holidays (rising to 33 days plus bank holidays with length of service). A generous contributory pension scheme. Enhanced family leave. Private healthcare. Free life assurance. Access to an extensive suite of wellbeing services and tools including a digital gym. Opportunities for learning and development. Discounted gym membership. Retail discount scheme. Hybrid Working: Successful candidates will need to complete a basic DBS application and complete office-based training at the bpha Head Office from 9 - 5, Monday to Friday. Although this is a hybrid role, there will be a requirement for the successful candidates to work full-time at our Head Office for an initial minimum period of approximately 3 months.
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