We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over.
We love to promote from within
- more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! Job Description
We are looking for a dedicated and proactive AOG/CLS & Air Export Agent to manage high-profile, time-sensitive shipments in a fast-paced environment. The ideal candidate is ambitious, detail-oriented, and committed to providing exceptional service while ensuring compliance with industry regulations. Key Responsibilities AOG/CLS Responsibilities: Handle urgent and high-pressure shipments with efficiency and accuracy. Proactively identify and implement solutions for service disruptions, keeping customers informed and offering alternative options. Build and maintain strong relationships with service providers, including airlines and trucking companies. Evaluate vendors at defined intervals, identifying areas for improvement and implementing corrective action plans. Ensure adherence to internal policies, operational process standards (OPS), and external regulations. Continuously assess department process flow to identify areas for improved efficiency. Air Export Responsibilities: Receive, prepare, and route shipments in compliance with customer requirements. Manage freight receipt and processing to ensure timely and accurate shipment execution. Monitor shipments throughout transit to ensure on-time delivery and customer satisfaction. Willingness to learn and develop expertise in Imports. WHAT WE EXPECT FROM YOU: Exceptional Customer Service:
Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction. Job Execution:
Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations. Reliability:
Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritise. Collaboration:
Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Communication:
Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Culture:
Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary. Personal Growth and Development:
Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Product Agent Job-Specific Performance Expectations Timely and Accurate Shipment Processing:
Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Timely and Accurate Data Entry:
Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Timely and Accurate Billing and Accounting:
Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Qualifications
Experience in the handling of AOG, CLS, or Air Export movements. Good market and product knowledge. Strong problem-solving and negotiation skills. Ability to work in a high-pressure environment with tight deadlines. Strong attention to detail and ability to manage multiple shipments simultaneously. Knowledge of compliance regulations and industry standards. Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results. Additional Information
Pension Private Medical Insurance Stock Purchase Plan Training and Personnel Development Program
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We love to promote from within
- more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! Job Description
We are looking for a dedicated and proactive AOG/CLS & Air Export Agent to manage high-profile, time-sensitive shipments in a fast-paced environment. The ideal candidate is ambitious, detail-oriented, and committed to providing exceptional service while ensuring compliance with industry regulations. Key Responsibilities AOG/CLS Responsibilities: Handle urgent and high-pressure shipments with efficiency and accuracy. Proactively identify and implement solutions for service disruptions, keeping customers informed and offering alternative options. Build and maintain strong relationships with service providers, including airlines and trucking companies. Evaluate vendors at defined intervals, identifying areas for improvement and implementing corrective action plans. Ensure adherence to internal policies, operational process standards (OPS), and external regulations. Continuously assess department process flow to identify areas for improved efficiency. Air Export Responsibilities: Receive, prepare, and route shipments in compliance with customer requirements. Manage freight receipt and processing to ensure timely and accurate shipment execution. Monitor shipments throughout transit to ensure on-time delivery and customer satisfaction. Willingness to learn and develop expertise in Imports. WHAT WE EXPECT FROM YOU: Exceptional Customer Service:
Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction. Job Execution:
Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations. Reliability:
Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritise. Collaboration:
Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Communication:
Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Culture:
Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary. Personal Growth and Development:
Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Product Agent Job-Specific Performance Expectations Timely and Accurate Shipment Processing:
Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Timely and Accurate Data Entry:
Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Timely and Accurate Billing and Accounting:
Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Qualifications
Experience in the handling of AOG, CLS, or Air Export movements. Good market and product knowledge. Strong problem-solving and negotiation skills. Ability to work in a high-pressure environment with tight deadlines. Strong attention to detail and ability to manage multiple shipments simultaneously. Knowledge of compliance regulations and industry standards. Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results. Additional Information
Pension Private Medical Insurance Stock Purchase Plan Training and Personnel Development Program
#J-18808-Ljbffr
