Main area: Administration
Grade Band: 3
Contract: Permanent
Hours: Full time - 37.5 hours per week (5 days a week (Mon-Fri), between the hours of 7am-6pm)
Job ref: 350-CC6950476
Employer: Mersey Care NHS Foundation Trust
Employer type: NHS
Site: Longmoor House
Town: Liverpool
Salary: £24,071 - £25,674 per annum
Salary period: Yearly
Closing: 05/02/2025 23:59
Band 3
Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities. We are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect. We take positive action to support disadvantaged groups and particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce. We welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. Job overview
Provide a timely, accurate and comprehensive range of administration and clerical support to inpatient areas within Longmoor House. The post holder will be a key member of the ward-based administrative teams and will be required to maintain confidentiality in relation to patient and staff information. They will work flexibly to meet the needs of the service and to support ward and service processes. The post holder will work with a high level of accuracy, commitment to team working, and continuous improvement to bring about positive service outcomes. Good written and verbal communication skills, as well as demonstrable organisational and time management abilities, are essential. Main duties of the job
Produce typed letters/reports for the ward on various issues relevant to the Service and distribute to others via internal mail and email. Prepare agenda and papers for various meetings; attend, take and transcribe the minutes and distribute in accordance with agreed timescales. Process all patient referrals into the ward; updating various systems and all patient discharge paperwork, scanning and printing relevant documents. Supervise others, planning their workload and dealing with any issues that may arise, ensuring all ward areas have administrative cover. Distribute relevant documents to members of the clinical team. Ensure an adequate process for disposing of confidential clinical information/documents. Act as first point of contact for visitors to the ward, handling all queries and providing information where appropriate. Maintain recording systems to support the monitoring of annual leave, sickness, and training of ward staff. Maintain manual and electronic patient and ward records. Maintain provisions stocks and order any other items required for the ward. Liaise with clinical and other administration staff. Provide cover for colleagues as requested by Ward Managers and Admin Leads. Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region. We offer specialist inpatient and community services that support physical and mental health, including mental health, learning disability, addiction, and brain injury services. At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable, and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. Detailed job description and main responsibilities
All administrative tasks set out in the attached Job description including supervising band 2 Ward Clerks, completing HR documentation, arranging cover when required, liaising with clinical staff to ensure service demand is provided to a high standard. Person specification
Qualifications
Business Administration level 3 or equivalent IT skills and experience Knowledge/Experience
Proven relevant experience of working in an administrative role Demonstrable organisational and time management skills Good written, verbal, and nonverbal skills Values
Accountability Support High professional standards Responsive to service users Engaging leadership style Transparency and honesty Discreet Change oriented Skills
Ability to work flexibly to meet service needs Ability to use initiative and maintain a positive and professional attitude Ability to work as part of a team Ability to prioritise work with minimum supervision Ability to maintain confidentiality Good interpersonal skills and the ability to relate to people with tact and diplomacy Application Information
Please ensure you check the email account from which you apply for all correspondence. All information regarding your application will come from apps.trac.jobs not NHS Jobs. Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview. As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled and meet the minimum (essential) criteria for the role in the person specification. Should you require a reasonable adjustment to our recruitment process please email [emailprotected] to ensure that measures can be put in place to support you. We reserve the right to close any vacancy earlier than advertised in exceptional circumstances once we have received a high volume of applications. The Trust expects all post holders who require an enhanced DBS for their role to subscribe to the DBS Update Service. Flexible working requests will be considered for all roles.
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Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities. We are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect. We take positive action to support disadvantaged groups and particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce. We welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. Job overview
Provide a timely, accurate and comprehensive range of administration and clerical support to inpatient areas within Longmoor House. The post holder will be a key member of the ward-based administrative teams and will be required to maintain confidentiality in relation to patient and staff information. They will work flexibly to meet the needs of the service and to support ward and service processes. The post holder will work with a high level of accuracy, commitment to team working, and continuous improvement to bring about positive service outcomes. Good written and verbal communication skills, as well as demonstrable organisational and time management abilities, are essential. Main duties of the job
Produce typed letters/reports for the ward on various issues relevant to the Service and distribute to others via internal mail and email. Prepare agenda and papers for various meetings; attend, take and transcribe the minutes and distribute in accordance with agreed timescales. Process all patient referrals into the ward; updating various systems and all patient discharge paperwork, scanning and printing relevant documents. Supervise others, planning their workload and dealing with any issues that may arise, ensuring all ward areas have administrative cover. Distribute relevant documents to members of the clinical team. Ensure an adequate process for disposing of confidential clinical information/documents. Act as first point of contact for visitors to the ward, handling all queries and providing information where appropriate. Maintain recording systems to support the monitoring of annual leave, sickness, and training of ward staff. Maintain manual and electronic patient and ward records. Maintain provisions stocks and order any other items required for the ward. Liaise with clinical and other administration staff. Provide cover for colleagues as requested by Ward Managers and Admin Leads. Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region. We offer specialist inpatient and community services that support physical and mental health, including mental health, learning disability, addiction, and brain injury services. At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable, and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. Detailed job description and main responsibilities
All administrative tasks set out in the attached Job description including supervising band 2 Ward Clerks, completing HR documentation, arranging cover when required, liaising with clinical staff to ensure service demand is provided to a high standard. Person specification
Qualifications
Business Administration level 3 or equivalent IT skills and experience Knowledge/Experience
Proven relevant experience of working in an administrative role Demonstrable organisational and time management skills Good written, verbal, and nonverbal skills Values
Accountability Support High professional standards Responsive to service users Engaging leadership style Transparency and honesty Discreet Change oriented Skills
Ability to work flexibly to meet service needs Ability to use initiative and maintain a positive and professional attitude Ability to work as part of a team Ability to prioritise work with minimum supervision Ability to maintain confidentiality Good interpersonal skills and the ability to relate to people with tact and diplomacy Application Information
Please ensure you check the email account from which you apply for all correspondence. All information regarding your application will come from apps.trac.jobs not NHS Jobs. Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview. As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled and meet the minimum (essential) criteria for the role in the person specification. Should you require a reasonable adjustment to our recruitment process please email [emailprotected] to ensure that measures can be put in place to support you. We reserve the right to close any vacancy earlier than advertised in exceptional circumstances once we have received a high volume of applications. The Trust expects all post holders who require an enhanced DBS for their role to subscribe to the DBS Update Service. Flexible working requests will be considered for all roles.
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