ICT Junior Infrastructure Engineer

Flexible working arrangements may be considered and discussions with the recruiting manager regarding this are encouraged. The IT department delivers an IT service that encompasses the whole of BWC, supporting 6,000 employees working from various premises across multiple service departments. In addition, services are delivered regionally encompassing NHS England and the ICS. IT services provided includes: Ensure the smooth running and maintenance of the Trust's corporate servers. Ensure all applications on servers are installed correctly and regularly maintained. Support other ICT third line duties as directed by the ICT Infrastructure Manager. Direct users on the use of ICT, empowering skills and knowledge. Maintain and update personal skills and knowledge to benefit the Trust. Promote the correct use of ICT policies. Participate in the ICT Server Operations On Call service. Resolve incidents and complete service requests relating to all aspects of IT infrastructure in accordance with defined processes and service level agreements (SLAs) and key performance indicators (KPIs). Monitor changes in IT infrastructure threats and appropriately respond to changes in threat profile. Monitor IT infrastructure services, systems, and related infrastructure to ensure interruptions to service are kept to a minimum. Identify and address any issues or problems in applications, infrastructure, services, software, and systems. Provide specialist advice and guidance across network, security, server, and firewalls infrastructures. Provide technical guidance and support to Trust employees on the use and interpretation of the information security management system policies and standards applicable to the use of IT. Assist with investigations into potential and reported misuse of the Trust IT facilities. Provide advice and updates to managers and human resource teams, ensuring that the correct investigation procedures are adhered to, and that all documentation is recorded completely and accurately. Perform technical IT infrastructure risk assessments on user requests for access to systems, use of new software or hardware facilities. Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children, and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care. Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas. Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity, and neonatal care. Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners, FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old. Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity, and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion, or sexual orientation.

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