Temporary Rent Regulation Project Admin Officer
Cambridge 5262096
Pay Rate:
Up to £18.26 per hour PAYE depending on experience Hybrid working Key Requirements:
Analytical and reconciliation skills Experience using case management & housing management systems Experience providing customer focused services Degree level education or equivalent level of experience of working at a similar level in a project management or project support environment. The successful candidate will provide tenants with information and advice relating to any refund owed to them through the Rent Regulation Project. Key Responsibilities:
Support the Rent Regulations Customer Project Manager to deliver this time-limited project to ensure council tenants receive refunds owing to them in a timely manner, and through the effective delivery of a customer focused service. Support the Rent Regulations Customer Project Manager to deliver the corporate objectives and overall success of Cambridge City Council through effective working with colleagues in the Council, Partners and Elected Members. Work proactively, efficiently and effectively to ensure the project achieves its overarching objectives. Be responsible for the delivery of the project’s objectives, seeking advice and guidance from the project manager where necessary. Proactively input and collaborate with the manager to track the project plan and assist in revising, based on the changing needs or requirements throughout the project. Support the manager to continuously improve the processes devised to deliver this complex and time-critical project by planning, monitoring, and evaluating the project during its lifetime. Provide statistical analysis on the project’s performance to the manager as required. Assist in compiling and updating reports on the project status to present to managers, other Council Departments, Members or Stakeholders where necessary. Identify customers requiring refunds, making sure all relevant bank details are obtained, verified, and stored on the Housing Management System, contacting customers where necessary to check or update bank or address details. Ensure all credits are assigned to the correct rent accounts in a timely manner to allow refunds to be processed and ensure all customers are aware of approximate timescales for refunds. Carry out all validity pre-checks before issuing Regulation refunds, in line with CCC’s refund and debt management policies. Ensure any refunds, where the tenant has previously claimed any welfare benefits, meet the requirements of the DWP and all housing benefit overpayments are recovered using the appropriate methods. Ensure accurate records are kept and documents are always filed correctly using the appropriate document management system, ready for Audit. Refer/report any instances of suspected fraud of any welfare benefits to the relevant team to continue further investigations.
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Up to £18.26 per hour PAYE depending on experience Hybrid working Key Requirements:
Analytical and reconciliation skills Experience using case management & housing management systems Experience providing customer focused services Degree level education or equivalent level of experience of working at a similar level in a project management or project support environment. The successful candidate will provide tenants with information and advice relating to any refund owed to them through the Rent Regulation Project. Key Responsibilities:
Support the Rent Regulations Customer Project Manager to deliver this time-limited project to ensure council tenants receive refunds owing to them in a timely manner, and through the effective delivery of a customer focused service. Support the Rent Regulations Customer Project Manager to deliver the corporate objectives and overall success of Cambridge City Council through effective working with colleagues in the Council, Partners and Elected Members. Work proactively, efficiently and effectively to ensure the project achieves its overarching objectives. Be responsible for the delivery of the project’s objectives, seeking advice and guidance from the project manager where necessary. Proactively input and collaborate with the manager to track the project plan and assist in revising, based on the changing needs or requirements throughout the project. Support the manager to continuously improve the processes devised to deliver this complex and time-critical project by planning, monitoring, and evaluating the project during its lifetime. Provide statistical analysis on the project’s performance to the manager as required. Assist in compiling and updating reports on the project status to present to managers, other Council Departments, Members or Stakeholders where necessary. Identify customers requiring refunds, making sure all relevant bank details are obtained, verified, and stored on the Housing Management System, contacting customers where necessary to check or update bank or address details. Ensure all credits are assigned to the correct rent accounts in a timely manner to allow refunds to be processed and ensure all customers are aware of approximate timescales for refunds. Carry out all validity pre-checks before issuing Regulation refunds, in line with CCC’s refund and debt management policies. Ensure any refunds, where the tenant has previously claimed any welfare benefits, meet the requirements of the DWP and all housing benefit overpayments are recovered using the appropriate methods. Ensure accurate records are kept and documents are always filed correctly using the appropriate document management system, ready for Audit. Refer/report any instances of suspected fraud of any welfare benefits to the relevant team to continue further investigations.
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