Dr. Martens is a globally recognisable and culturally influential British brand, with 65 years of rich heritage, rooted in craftmanship. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.
We are guided by three core values that are at the heart of everything we do:
be yourself, act courageously,
and
show you care . They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what's right. THE GIG As part of our awesome Sales Operations team, you’ll partner closely with our Sales, Distribution Centre, Supply & Demand, and Finance teams to provide seamless operational assistance to our Wholesale partners across the UK region. You will be based at our EMEA Regional Head Office - a multifunctional and dynamic workspace - in vibrant Camden, London. As our
Sales Operation Coordinator
you will be responsible for: Acting as the main contact for customer and departmental queries, ensuring smooth communication and issue resolution with Sales, Distribution, and Supply Chain teams. Managing and processing customer orders accurately and efficiently, resolving issues and meeting delivery requirements. Handling customer queries and returns, safeguarding quality, cost, and delivery performance. Maintaining accurate customer data, aligning with teams across credit, supply chain, and warehousing to meet customer needs. Providing updates and reports, addressing challenges, and supporting colleagues, as necessary. THE STUFF THAT SETS YOU APART Put simply, for this role the key things we’re looking for are: Proven experience in B2B/Wholesale operations or customer service environment within the fashion/footwear industry, with proficiency in D365 (a bonus!) or similar system and solid Excel skills (pivot tables; run/review reports). Strong organisational, analytical, and time management skills with a focus on accuracy, attention to detail, and a process-driven mindset. Excellent communication, adaptability, and teamwork skills, with the ability to thrive in a fast-paced, customer-focused environment. Develop: build on your strengths and superpowers while stepping outside your comfort zone to foster growth and development for yourself and colleagues. Drive: embody pride and passion in our brand, proactively seek improvement, and deliver on promises with integrity. Show initiative, resilience, and a focus on continuous improvement. Organise: prioritise demands, manage time effectively, and identify opportunities for improvement. WHAT’S IN IT FOR YOU? Hybrid working (3 days/week in the office) Welcome to the family free pair of Docs 65% off all Docs Award-winning ‘Buy As You Earn’ Dr. Martens share plan Private healthcare 2 paid volunteer days per year Are you ready to fill your boots? Apply now. At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.
#J-18808-Ljbffr
be yourself, act courageously,
and
show you care . They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what's right. THE GIG As part of our awesome Sales Operations team, you’ll partner closely with our Sales, Distribution Centre, Supply & Demand, and Finance teams to provide seamless operational assistance to our Wholesale partners across the UK region. You will be based at our EMEA Regional Head Office - a multifunctional and dynamic workspace - in vibrant Camden, London. As our
Sales Operation Coordinator
you will be responsible for: Acting as the main contact for customer and departmental queries, ensuring smooth communication and issue resolution with Sales, Distribution, and Supply Chain teams. Managing and processing customer orders accurately and efficiently, resolving issues and meeting delivery requirements. Handling customer queries and returns, safeguarding quality, cost, and delivery performance. Maintaining accurate customer data, aligning with teams across credit, supply chain, and warehousing to meet customer needs. Providing updates and reports, addressing challenges, and supporting colleagues, as necessary. THE STUFF THAT SETS YOU APART Put simply, for this role the key things we’re looking for are: Proven experience in B2B/Wholesale operations or customer service environment within the fashion/footwear industry, with proficiency in D365 (a bonus!) or similar system and solid Excel skills (pivot tables; run/review reports). Strong organisational, analytical, and time management skills with a focus on accuracy, attention to detail, and a process-driven mindset. Excellent communication, adaptability, and teamwork skills, with the ability to thrive in a fast-paced, customer-focused environment. Develop: build on your strengths and superpowers while stepping outside your comfort zone to foster growth and development for yourself and colleagues. Drive: embody pride and passion in our brand, proactively seek improvement, and deliver on promises with integrity. Show initiative, resilience, and a focus on continuous improvement. Organise: prioritise demands, manage time effectively, and identify opportunities for improvement. WHAT’S IN IT FOR YOU? Hybrid working (3 days/week in the office) Welcome to the family free pair of Docs 65% off all Docs Award-winning ‘Buy As You Earn’ Dr. Martens share plan Private healthcare 2 paid volunteer days per year Are you ready to fill your boots? Apply now. At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.
#J-18808-Ljbffr
