Location: Bristol, United Kingdom
Job Type: Full-Time, Hybrid
We are seeking a Technical Support Engineer to provide assistance to customers using our IoT sensor devices and cloud platform. This role demands learning (our tech stack spans IoT, web and ML), communication skills, and effective collaboration with other team members. As a key member of our team, you will be crucial for customer retention and continuous improvement of our products and services.
Dare to Have a mission:
● Help customers deploy and activate their sensor devices. ● Assist customers over tickets, email and phone with technical questions or issues related to sensor devices and the web platform. ● Collect feedback from customers and convey it to the Product Team. ● Test new hardware and software versions before they are rolled out to customers. ● Create and share dashboards on customer usage, cost per customer, issues per customer. The Tools in Your Backpack:
● Superb communication skills - you can read between the lines, grasp the question the customer is asking and their next question too, and you can get people to collaborate with you. ● Previous experience in a similar role of at least 2 years. ● Fluent in English. ● Experience with IoT devices or any sensor experience is considered a major plus. Why Join Us?
As a Technical Support Engineer, you’ll be essential in the transition of the company from start-up to scale-up. Join a team of passionate professionals committed to innovation, and make a lasting impact on our technology and culture. We value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you are a Technical Support Engineer passionate about deep tech and eager to make a significant impact, please apply with your resume and a brief cover letter highlighting your relevant experience.
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● Help customers deploy and activate their sensor devices. ● Assist customers over tickets, email and phone with technical questions or issues related to sensor devices and the web platform. ● Collect feedback from customers and convey it to the Product Team. ● Test new hardware and software versions before they are rolled out to customers. ● Create and share dashboards on customer usage, cost per customer, issues per customer. The Tools in Your Backpack:
● Superb communication skills - you can read between the lines, grasp the question the customer is asking and their next question too, and you can get people to collaborate with you. ● Previous experience in a similar role of at least 2 years. ● Fluent in English. ● Experience with IoT devices or any sensor experience is considered a major plus. Why Join Us?
As a Technical Support Engineer, you’ll be essential in the transition of the company from start-up to scale-up. Join a team of passionate professionals committed to innovation, and make a lasting impact on our technology and culture. We value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you are a Technical Support Engineer passionate about deep tech and eager to make a significant impact, please apply with your resume and a brief cover letter highlighting your relevant experience.
#J-18808-Ljbffr
