Job Responsibilities and Requirements
Minimum 5 yrs hands-on experience as deskside/Onsite support/local IT engineer Basic understanding of Audio/Video equipment and conference room setup Experience in providing hands & feet support for Network and Datacenter Equipment/Devices Strong Microsoft Operating System installation (Win 7 & Win 10) and troubleshooting skills Strong experience in troubleshooting MS Office (Outlook, Word, Excel, PowerPoint, etc.) Strong desktop support knowledge including hardware, software, and networking concepts Strong skills in Desktops, Workstations, Notebooks, Printers, and Handhelds User account creation for Active Directory, Exchange Mailboxes, and Distribution lists Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools Troubleshoot and assist end users with mobile device setup, activations, and performance issues Hands-on experience with ITSM tools like Service Now A+ Certified or Equivalent Certification Excellent communication and conversation skills (Verbal and Written) Good working knowledge of MS OFFICE (Including MS Project and Visio) Should have great customer handling skills
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Minimum 5 yrs hands-on experience as deskside/Onsite support/local IT engineer Basic understanding of Audio/Video equipment and conference room setup Experience in providing hands & feet support for Network and Datacenter Equipment/Devices Strong Microsoft Operating System installation (Win 7 & Win 10) and troubleshooting skills Strong experience in troubleshooting MS Office (Outlook, Word, Excel, PowerPoint, etc.) Strong desktop support knowledge including hardware, software, and networking concepts Strong skills in Desktops, Workstations, Notebooks, Printers, and Handhelds User account creation for Active Directory, Exchange Mailboxes, and Distribution lists Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools Troubleshoot and assist end users with mobile device setup, activations, and performance issues Hands-on experience with ITSM tools like Service Now A+ Certified or Equivalent Certification Excellent communication and conversation skills (Verbal and Written) Good working knowledge of MS OFFICE (Including MS Project and Visio) Should have great customer handling skills
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