time left to apply End Date: February 14, 2025 (13 days left to apply)
job requisition id JR4767
Closing Date : 2025-02-13
Position:
Collections Advisor Location:
Durrington Contract:
Permanent Hours:
37.5 hours per week, Monday to Friday (Part-time options available upon discussion) Salary:
Circa £30,000 Are you ready to help customers while delivering outstanding results? Southern Water is seeking 4 passionate and skilled Collections Agents to join our in-house team of Collection Advisors. In this role, you’ll support customers facing debt by understanding their challenges, resolving account issues, and finding solutions to help them clear their balances. This is your chance to combine empathy and expertise to make a meaningful difference for our customers and the business. Your Impact
As a Collections Advisor, you will: Help Customers Overcome Debt: Engage with customers to understand their reasons for non-payment and tailor solutions to their circumstances. Resolve Issues and Drive Payments: Take ownership of accounts, address concerns, and negotiate repayment plans that suit the customer’s needs. Ensure Accuracy: Validate and update account information during every interaction to keep records precise and up-to-date. Champion Communication: Handle inbound and outbound calls, emails, and letters with professionalism, empathy, and a solution-focused mindset. Collaborate and Escalate: Work with third parties and escalate complex cases to ensure the best outcomes for all parties. Support Vulnerable Customers: Signpost customers to additional support services, both internal and external, as needed. What We’re Looking For
We’re seeking individuals who bring: Empathy and Communication Skills: You’re an excellent listener who can connect with customers and negotiate effectively. Resilience and Problem-Solving: Creative and proactive, you can handle tough conversations and find practical solutions. Attention to Detail: Meticulous with account updates, ensuring every interaction is logged accurately. A Team Player Approach: Collaborative, reliable, and organized in balancing multiple priorities. Your Experience
Proven experience having difficult conversations with customers and solving problems effectively. Proficiency in multi-channel customer communication (calls, emails, letters). Previous experience in debt recovery or payment management. Strong numeracy and proficiency with Microsoft Office. Why Join Southern Water?
At Southern Water, we’re committed to delivering exceptional service to our customers while building a supportive, dynamic workplace. As a Collections Agent, you’ll play a vital role in helping us achieve these goals by turning challenging situations into positive outcomes. Join us in shaping a better future for our customers—and for you. Apply today and take the first step toward a fulfilling role where every interaction counts. Interested in the role?
We reserve the right to close this advertisement early if we receive a high volume of suitable applications, so if you are interested in the position, please do send your application over today to ensure consideration. Every Body Welcome
We value diversity and are committed to providing an inclusive and accessible recruitment process. If you require any reasonable adjustments to facilitate your participation in the recruitment process, please do not hesitate to let us know. We are dedicated to ensuring that all candidates have an equal opportunity to showcase their skills and experience. We succeed together
Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support – because when problems appear, fixing them is our top priority. That’s why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you’ll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position. Benefits
Company and performance-related bonus Generous pension with up to 11% company contribution Life assurance payment equal to four times your annual salary Health benefits through a Cash Plan Two paid community volunteering days a year 25 days annual holiday Occupational health service Perkbox benefits offering discounts and savings on several products and experiences Study support may be available for job-related qualifications We offer competitive maternity leave and flexible return to work options Need flexibility in your work?
Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? Whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not engage with us and find out more about this role?
#LI-Hybrid
#J-18808-Ljbffr
Collections Advisor Location:
Durrington Contract:
Permanent Hours:
37.5 hours per week, Monday to Friday (Part-time options available upon discussion) Salary:
Circa £30,000 Are you ready to help customers while delivering outstanding results? Southern Water is seeking 4 passionate and skilled Collections Agents to join our in-house team of Collection Advisors. In this role, you’ll support customers facing debt by understanding their challenges, resolving account issues, and finding solutions to help them clear their balances. This is your chance to combine empathy and expertise to make a meaningful difference for our customers and the business. Your Impact
As a Collections Advisor, you will: Help Customers Overcome Debt: Engage with customers to understand their reasons for non-payment and tailor solutions to their circumstances. Resolve Issues and Drive Payments: Take ownership of accounts, address concerns, and negotiate repayment plans that suit the customer’s needs. Ensure Accuracy: Validate and update account information during every interaction to keep records precise and up-to-date. Champion Communication: Handle inbound and outbound calls, emails, and letters with professionalism, empathy, and a solution-focused mindset. Collaborate and Escalate: Work with third parties and escalate complex cases to ensure the best outcomes for all parties. Support Vulnerable Customers: Signpost customers to additional support services, both internal and external, as needed. What We’re Looking For
We’re seeking individuals who bring: Empathy and Communication Skills: You’re an excellent listener who can connect with customers and negotiate effectively. Resilience and Problem-Solving: Creative and proactive, you can handle tough conversations and find practical solutions. Attention to Detail: Meticulous with account updates, ensuring every interaction is logged accurately. A Team Player Approach: Collaborative, reliable, and organized in balancing multiple priorities. Your Experience
Proven experience having difficult conversations with customers and solving problems effectively. Proficiency in multi-channel customer communication (calls, emails, letters). Previous experience in debt recovery or payment management. Strong numeracy and proficiency with Microsoft Office. Why Join Southern Water?
At Southern Water, we’re committed to delivering exceptional service to our customers while building a supportive, dynamic workplace. As a Collections Agent, you’ll play a vital role in helping us achieve these goals by turning challenging situations into positive outcomes. Join us in shaping a better future for our customers—and for you. Apply today and take the first step toward a fulfilling role where every interaction counts. Interested in the role?
We reserve the right to close this advertisement early if we receive a high volume of suitable applications, so if you are interested in the position, please do send your application over today to ensure consideration. Every Body Welcome
We value diversity and are committed to providing an inclusive and accessible recruitment process. If you require any reasonable adjustments to facilitate your participation in the recruitment process, please do not hesitate to let us know. We are dedicated to ensuring that all candidates have an equal opportunity to showcase their skills and experience. We succeed together
Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support – because when problems appear, fixing them is our top priority. That’s why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you’ll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position. Benefits
Company and performance-related bonus Generous pension with up to 11% company contribution Life assurance payment equal to four times your annual salary Health benefits through a Cash Plan Two paid community volunteering days a year 25 days annual holiday Occupational health service Perkbox benefits offering discounts and savings on several products and experiences Study support may be available for job-related qualifications We offer competitive maternity leave and flexible return to work options Need flexibility in your work?
Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? Whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not engage with us and find out more about this role?
#LI-Hybrid
#J-18808-Ljbffr
