Job details
Here’s how the job details align with your profile. Pay
£36,925 - £44,310 a year Job type
Permanent Location
Sutton-In-Ashfield NG17 4JL Full job description
Main Duties of The Job: Organisational Management: Assist the Operations Delivery Manager to plan, coordinate and monitor staff activities to enable a professional, high quality, thoughtful and courteous service to be offered to patients. Ensure operational service readiness on a daily basis and all systems are working effectively and efficiently. Ensure ongoing compliance with all Quality Requirements and targets set by commissioners and CQC requirements. Ensure adequate operational staffing levels and work with Operations Delivery Manager and Operations Facilitator/Trainers to plan and provide workforce rotas. Develop effective communication channels and ensure dissemination of training and information to the operational team. Assist in the investigation and management of complaints and significant events regarding NEMS operational services. Support management of patient and organisational information to ensure compliance with NEMS Information Governance Policies. Contribute to the on-call manager rota for NEMS CBS. Deputise for the Operations Delivery Manager when necessary and assist with specific projects. Prepare strategic service improvement and development plans for NEMS services. Provide coaching and mentoring to other members of the Operational Management Team. Manage and administrate the personal development review process for operational staff. Monitor compliance with Commissioners requirements for contractual performance. Act as reference point for operational staff on employment law, pensions, Data Protection and health and safety. Manage Operational Services in line with the aims and objectives agreed with the Operations Delivery Manager and NEMS CBS Management Team. Initiate and participate in development of new policies and procedures within the organisation. Deal with patient enquiries and complaints and promote patient satisfaction in line with NEMS policies. You must create an Indeed account before continuing to the company website to apply.
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Here’s how the job details align with your profile. Pay
£36,925 - £44,310 a year Job type
Permanent Location
Sutton-In-Ashfield NG17 4JL Full job description
Main Duties of The Job: Organisational Management: Assist the Operations Delivery Manager to plan, coordinate and monitor staff activities to enable a professional, high quality, thoughtful and courteous service to be offered to patients. Ensure operational service readiness on a daily basis and all systems are working effectively and efficiently. Ensure ongoing compliance with all Quality Requirements and targets set by commissioners and CQC requirements. Ensure adequate operational staffing levels and work with Operations Delivery Manager and Operations Facilitator/Trainers to plan and provide workforce rotas. Develop effective communication channels and ensure dissemination of training and information to the operational team. Assist in the investigation and management of complaints and significant events regarding NEMS operational services. Support management of patient and organisational information to ensure compliance with NEMS Information Governance Policies. Contribute to the on-call manager rota for NEMS CBS. Deputise for the Operations Delivery Manager when necessary and assist with specific projects. Prepare strategic service improvement and development plans for NEMS services. Provide coaching and mentoring to other members of the Operational Management Team. Manage and administrate the personal development review process for operational staff. Monitor compliance with Commissioners requirements for contractual performance. Act as reference point for operational staff on employment law, pensions, Data Protection and health and safety. Manage Operational Services in line with the aims and objectives agreed with the Operations Delivery Manager and NEMS CBS Management Team. Initiate and participate in development of new policies and procedures within the organisation. Deal with patient enquiries and complaints and promote patient satisfaction in line with NEMS policies. You must create an Indeed account before continuing to the company website to apply.
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