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Recruiting for permanent administrative roles for stable and award-winning companies in Liverpool city centre/hybrid working
Due to continued growth, our client is seeking a Policy Management Team Leader to join their team based in Liverpool City Centre. The role is working for an award-winning company who are the largest provider of their service in the UK, they are recognised as a five-star provider by their community and are rated as excellent on Trustpilot. They also highly value their employee’s wellbeing and offer great benefits and stability. Working Monday to Friday 8.45am – 5.00pm with a salary of £29,030. Your first 6 months will be office based in Liverpool City Centre while you complete full training. After successful completion of your probation period, there may be the opportunity for hybrid working. Please note: to be considered for this role you must be able to successfully pass a DBS check. About the role:
Develop and support a team of seven, monitoring progress and performance Promote a positive team environment, by regular communication, setting of goals and delegation of tasks, encouraging constructive feedback Manage daily activities to ensure the team deliver first class service Identify areas that require support, provide training and coaching Conduct team reviews and one-to-ones Support and motivate the team through periods of change Carry out quality control within the team - complete records and provide feedback on a one-to-one basis or via Senior Team Leader Attend Team Leader meetings and keep the Senior Team Leader and Head of Customer Operations updated as to progress or outstanding issues Be flexible, by working alongside and supporting the Senior Corporate Account Team Leader Fulfil any additional duties assigned by the Senior Corporate Account Team Leader to meet the needs of the team and the business Process direct debit and payroll deduction application forms Import new policies, process amendments to existing corporate schemes and process leaver files electronically, via in-house systems in a timely manner Process bulk and individual force migrations following confirmation of group renewals, and change Issue and process payroll deduction forms, direct debit application forms and process downgrades following tasks received from the Finance Team Liaise with Brokers and/or company contacts to resolve queries, attending meetings where necessary and providing reports and spreadsheets as requested Provide technical support to Policy Admin function on Portal queries, acting as a technical reference point To be considered for this role you will:
Experience within a customer service team leader role or similar Be experienced in conducting staff reviews, one-to-ones and managing absence including sickness Be able to demonstrate achievement of SLAs Have proven ability to motivate and enhance the performance of a team Build quality relationships with external and internal customers Ability of managing a team through change is also beneficial Working knowledge within the financial sector is desirable but not essential Your past job title may have been:
Team Manager Customer Service You may have Team Leader experience working in the below sectors:
Banking Insurance Claims Medical/NHS Benefits:
Salary £29,030 (Monday to Friday, 35.75 hours per week between the hours of 8.45am – 5.00pm) 25 days holiday plus bank holidays (increasing with service) Fantastic wellbeing package Stable and successful company To Apply:
If you’re a committed and experienced Team Leader with relevant skills, looking to work for a stable company where you can create a career, we would love to hear from you, please send your CV to lucy@raewynconsultancy.co.uk We aim to respond to all successful applications within 3 days. If you haven’t been contacted within 3 days your application has been unsuccessful. We apologise that we are unable to contact everyone in person and thank you for your interest. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other
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Due to continued growth, our client is seeking a Policy Management Team Leader to join their team based in Liverpool City Centre. The role is working for an award-winning company who are the largest provider of their service in the UK, they are recognised as a five-star provider by their community and are rated as excellent on Trustpilot. They also highly value their employee’s wellbeing and offer great benefits and stability. Working Monday to Friday 8.45am – 5.00pm with a salary of £29,030. Your first 6 months will be office based in Liverpool City Centre while you complete full training. After successful completion of your probation period, there may be the opportunity for hybrid working. Please note: to be considered for this role you must be able to successfully pass a DBS check. About the role:
Develop and support a team of seven, monitoring progress and performance Promote a positive team environment, by regular communication, setting of goals and delegation of tasks, encouraging constructive feedback Manage daily activities to ensure the team deliver first class service Identify areas that require support, provide training and coaching Conduct team reviews and one-to-ones Support and motivate the team through periods of change Carry out quality control within the team - complete records and provide feedback on a one-to-one basis or via Senior Team Leader Attend Team Leader meetings and keep the Senior Team Leader and Head of Customer Operations updated as to progress or outstanding issues Be flexible, by working alongside and supporting the Senior Corporate Account Team Leader Fulfil any additional duties assigned by the Senior Corporate Account Team Leader to meet the needs of the team and the business Process direct debit and payroll deduction application forms Import new policies, process amendments to existing corporate schemes and process leaver files electronically, via in-house systems in a timely manner Process bulk and individual force migrations following confirmation of group renewals, and change Issue and process payroll deduction forms, direct debit application forms and process downgrades following tasks received from the Finance Team Liaise with Brokers and/or company contacts to resolve queries, attending meetings where necessary and providing reports and spreadsheets as requested Provide technical support to Policy Admin function on Portal queries, acting as a technical reference point To be considered for this role you will:
Experience within a customer service team leader role or similar Be experienced in conducting staff reviews, one-to-ones and managing absence including sickness Be able to demonstrate achievement of SLAs Have proven ability to motivate and enhance the performance of a team Build quality relationships with external and internal customers Ability of managing a team through change is also beneficial Working knowledge within the financial sector is desirable but not essential Your past job title may have been:
Team Manager Customer Service You may have Team Leader experience working in the below sectors:
Banking Insurance Claims Medical/NHS Benefits:
Salary £29,030 (Monday to Friday, 35.75 hours per week between the hours of 8.45am – 5.00pm) 25 days holiday plus bank holidays (increasing with service) Fantastic wellbeing package Stable and successful company To Apply:
If you’re a committed and experienced Team Leader with relevant skills, looking to work for a stable company where you can create a career, we would love to hear from you, please send your CV to lucy@raewynconsultancy.co.uk We aim to respond to all successful applications within 3 days. If you haven’t been contacted within 3 days your application has been unsuccessful. We apologise that we are unable to contact everyone in person and thank you for your interest. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other
#J-18808-Ljbffr
