Desktop / 2nd line Support Engineer ( 3m FTC)

Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition. At Circana, we are fuelled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at www.circana.com. What will you be doing? The Desktop Support role’s main objective is to provide the end users support and desktops for all desktop support fleet. The role includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion and provide end-user assistance where required. Job Responsibilities Install, upgrade, support & troubleshoot all existing PCs operating systems and other authorized desktop application Install, manage and troubleshoot printers, computer hardware and any other authorized peripheral equipment Perform general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment Fully respect standards, installations, guidelines and policies Support MS Office suite and Office 365 services Requirements Good knowledge of PCs HW & SW and their interaction with computers’ networks Basic networking (TCP/IP) knowledge Office suite (Outlook, Excel & Powerpoint) Excellent computer skills including advanced usage of Microsoft Local to the Bracknell office (within 20m drive of the office) Circana Behaviours As well as the technical skills, experience and attributes that are required for the role, our shared behaviours sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviours throughout the business within their day-to-day role: Stay Curious: Being hungry to learn and grow, always asking the big questions Seek Clarity: Embracing complexity to create clarity and inspire action Own the Outcome: Being accountable for decisions and taking ownership of our choices Center on the Client: Relentlessly adding value for our customers Be a Challenger: Never complacent, always striving for continuous improvement Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity Commit to each other: Contributing to making Circana a great place to work for everyone Location This position can be located in the following area(s): On site, Bracknell Office #LI-KM1

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