A great opportunity for a second year Computer Science (or related) student focussing on the newest cloud services including Microsoft Modern Desktop and Azure technology. If you are looking for an opportunity to learn on the job about cutting edge cloud and security applications, then we want to hear from you.
The placement starts in Summer 2025 and will give you the opportunity to work as part of the IOIT Cloud Support Team to provide best in class IT support and guidance to our clients. This is a broad role requiring a technical and analytical mind for working with complex services whilst also being able to liaise with clients clearly to communicate technical information at a non-technical level. Internal training and mentorship are key to the growing team’s success, and you will be guided by experienced IT professionals. By showing intelligence and an eagerness to learn you will be given freedom to develop new skills in a wide range of cutting-edge technologies.
What you will be doing
Become an SME in the Microsoft 365 and Office Suite
Acting as the first point of contact for our clients contacting the Support Team
Follow ITIL-aligned processes involving Incident Management and Service Fulfilment
Assisting with Windows and MAC hardware installations and configurations
Work alongside other engineers to deliver top tier technical support, ensuring all steps and information is logged in our ITSM solution
Performing administrative tasks such as user account creation
Aid the service by creating and maintaining documentation such as technical fixes and quick reference guides
We have a training programme in place which ensures you are developing core skills for your future career in IT support and spans both company-funded external training as well as in-role experience objectives. We also carry out regular one to ones and performance reviews, providing a regular opportunity for two-way feedback.
Hybrid working (up to two days work from home)
Learning and development opportunities (Microsoft certifications, developmental pathways, internal and external training)
Access to LinkedIn Learning
Regular career progression reviews
21 days holiday, public holidays, and birthday day off
Great pension scheme from day one
Cycle to work scheme
Central location, next to a famous food market
A friendly, inclusive, sustainable work environment
Regular social events (sailing, tech-infused minigolf and darts, pool, and more!)
What we are looking for
A predicted 2.1 degree or above in a technical degree such as Computer Science/IT (or related) Basic understanding of the following: hardware and peripherals including PCs, laptops and printers, AV kits, Microsoft 365, Microsoft Server, Networking including LAN, WAN, firewalls and routers, Applications/software. Great interpersonal skills and an excellent telephone manner. A methodical approach to problem solving. An ability to engage professionally and deliver an exceptional client experience. An ability to work under pressure and respond to tight deadlines whilst prioritising workload. You are a student in their 2nd year of an IT or computer science-related degree course. You will have a good grasp of IT fundamentals, such as Hardware and peripherals, Microsoft 365, Microsoft Server and Networking (including LAN, WAN, firewalls and routers). You are a self-starter with a real passion for learning everything there is to know about IT. You enjoy solving problems in a busy environment and you understand the importance of excellent client service. You believe that the world can be a better place through the effective use of IT and want to help make that happen. You will be expected to demonstrate a strong work ethic when it comes to managing issues, have a keenness to learn and develop an appreciation for the various client cultures and requirements. Additional job details
Workplace Hybrid, or partially remote Location Farringdon Benefits: Pension, Private Healthcare after probation period; 21 days’ holiday, plus public holidays, plus your birthday Contract, dates and working times Fixed term Full-time How to apply
Please click "Apply" button and complete your application on our job board, by uploading your CV, along with a covering letter (required). We would love to learn a bit more about you and understand why you’d like a placement at Instant On IT. Please apply only if you meet the criteria and you are a 2nd year student of a Cyber Security or Computer Science-related degree course. Candidates who do not meet this requirement will be automatically rejected. Click Apply to start your application now. This job will be available on Prospects until 26 February 2025.
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A predicted 2.1 degree or above in a technical degree such as Computer Science/IT (or related) Basic understanding of the following: hardware and peripherals including PCs, laptops and printers, AV kits, Microsoft 365, Microsoft Server, Networking including LAN, WAN, firewalls and routers, Applications/software. Great interpersonal skills and an excellent telephone manner. A methodical approach to problem solving. An ability to engage professionally and deliver an exceptional client experience. An ability to work under pressure and respond to tight deadlines whilst prioritising workload. You are a student in their 2nd year of an IT or computer science-related degree course. You will have a good grasp of IT fundamentals, such as Hardware and peripherals, Microsoft 365, Microsoft Server and Networking (including LAN, WAN, firewalls and routers). You are a self-starter with a real passion for learning everything there is to know about IT. You enjoy solving problems in a busy environment and you understand the importance of excellent client service. You believe that the world can be a better place through the effective use of IT and want to help make that happen. You will be expected to demonstrate a strong work ethic when it comes to managing issues, have a keenness to learn and develop an appreciation for the various client cultures and requirements. Additional job details
Workplace Hybrid, or partially remote Location Farringdon Benefits: Pension, Private Healthcare after probation period; 21 days’ holiday, plus public holidays, plus your birthday Contract, dates and working times Fixed term Full-time How to apply
Please click "Apply" button and complete your application on our job board, by uploading your CV, along with a covering letter (required). We would love to learn a bit more about you and understand why you’d like a placement at Instant On IT. Please apply only if you meet the criteria and you are a 2nd year student of a Cyber Security or Computer Science-related degree course. Candidates who do not meet this requirement will be automatically rejected. Click Apply to start your application now. This job will be available on Prospects until 26 February 2025.
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