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Blues Point Ltd | IT Recruitment provided pay range
This range is provided by Blues Point Ltd | IT Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
Job Title:
Senior Applications Analyst - MS Dynamics CRM Location:
Hybrid (2 days per week in Doncaster) Hours:
37.5 hours, Monday to Friday Job Type:
Full-Time, Permanent About the Role: We are seeking a skilled and proactive
Senior Applications Analyst
to join our client’s Business Applications Team. You’ll play a critical role in enhancing and supporting their
Microsoft Dynamics CRM system , particularly for Marketing, Sales, and Customer Care functions. This hybrid role involves working closely with project teams and key stakeholders to identify opportunities for improvement, implement solutions, and provide system support and training. Key Responsibilities: Systems and User Support: Provide 2nd-line support, ensuring SLA compliance. Liaise with third-party providers to resolve system issues. Conduct regional visits to deliver application workshops and support. Maintain application documentation, monitor performance, and resolve system issues. Training: Collaborate with the Systems Training Manager to ensure up-to-date training materials and e-learning resources. Participate in user communities and external groups to share insights and best practices. Identify and deliver system improvement opportunities. Project Support & Implementations: Lead systems configuration for allocated projects or changes. Manage unit, user acceptance, and regression testing. Provide go-live support and post-implementation assistance. Governance: Maintain documentation for functions and audits as required. Perform system and license audits. Skills and Experience: Experience of supporting
Microsoft Dynamics CRM - essential. Ability to work independently and collaboratively. Strong verbal and written communication skills. Excellent organizational and administrative abilities. Proactive, confident, and adaptable, with a professional demeanour. Experience as a Dynamics 365 Developer or similar, including customization and configuration. Familiarity with Power Platform tools (Power Apps, Power Automate, Power BI, Power Pages). Experience in system integrations, Dynamics 365 upgrades, and migrations. Knowledge of Agile Scrum methodologies and DevOps practices. Dynamics 365 Fundamentals (CRM) certification or working towards it. Knowledge of ITIL. Why Join Us? This is an excellent opportunity to be part of a dynamic team, where your skills will contribute to meaningful projects and continuous improvement of business systems. You’ll work in a collaborative environment with the flexibility of hybrid working arrangements. Seniority level
Associate Employment type
Full-time Job function
Information Technology Industries
Construction
#J-18808-Ljbffr
This range is provided by Blues Point Ltd | IT Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
Job Title:
Senior Applications Analyst - MS Dynamics CRM Location:
Hybrid (2 days per week in Doncaster) Hours:
37.5 hours, Monday to Friday Job Type:
Full-Time, Permanent About the Role: We are seeking a skilled and proactive
Senior Applications Analyst
to join our client’s Business Applications Team. You’ll play a critical role in enhancing and supporting their
Microsoft Dynamics CRM system , particularly for Marketing, Sales, and Customer Care functions. This hybrid role involves working closely with project teams and key stakeholders to identify opportunities for improvement, implement solutions, and provide system support and training. Key Responsibilities: Systems and User Support: Provide 2nd-line support, ensuring SLA compliance. Liaise with third-party providers to resolve system issues. Conduct regional visits to deliver application workshops and support. Maintain application documentation, monitor performance, and resolve system issues. Training: Collaborate with the Systems Training Manager to ensure up-to-date training materials and e-learning resources. Participate in user communities and external groups to share insights and best practices. Identify and deliver system improvement opportunities. Project Support & Implementations: Lead systems configuration for allocated projects or changes. Manage unit, user acceptance, and regression testing. Provide go-live support and post-implementation assistance. Governance: Maintain documentation for functions and audits as required. Perform system and license audits. Skills and Experience: Experience of supporting
Microsoft Dynamics CRM - essential. Ability to work independently and collaboratively. Strong verbal and written communication skills. Excellent organizational and administrative abilities. Proactive, confident, and adaptable, with a professional demeanour. Experience as a Dynamics 365 Developer or similar, including customization and configuration. Familiarity with Power Platform tools (Power Apps, Power Automate, Power BI, Power Pages). Experience in system integrations, Dynamics 365 upgrades, and migrations. Knowledge of Agile Scrum methodologies and DevOps practices. Dynamics 365 Fundamentals (CRM) certification or working towards it. Knowledge of ITIL. Why Join Us? This is an excellent opportunity to be part of a dynamic team, where your skills will contribute to meaningful projects and continuous improvement of business systems. You’ll work in a collaborative environment with the flexibility of hybrid working arrangements. Seniority level
Associate Employment type
Full-time Job function
Information Technology Industries
Construction
#J-18808-Ljbffr
