Shared Service Management Lead - Birmingham or Budapest
Birmingham or Budapest, BIR, GB Country:
United Kingdom City:
Birmingham or Budapest Req ID:
505369 About CRH We are CRH, and we are committed to contributing to a more resilient and sustainable built environment through the delivery of unique, superior building materials and products. CRH (NYSE: CRH, LSE: CRH) is the leading provider of building materials solutions that build, connect and improve our world, employing c.78,500 people at c.3,390 operating locations in 28 countries. Position Overview The Shared Service Management Lead is responsible for the delivery of services and the management of customer relationships, ensuring alignment between technology services and business needs. This leadership role requires strong interpersonal skills, technical knowledge, and the ability to manage multiple teams and processes effectively. The position focuses on the optimisation and enhancement of our shared services offerings within technology. The shared service management lead will be key to promoting a culture of continuous improvement and operational excellence across these services. Key Tasks and Responsibilities In this role, you will: Act as a primary contact for customers availing of our managed services. Foster a culture that prioritizes exceptional customer service. Be accountable for developing a technology service strategy that aligns with the CRH business strategy. Oversee the content and knowledge management associated with the services offered to customers. Manage the planning, implementation, control, review, and audit of service provision. Lead operational compliance and act as a key point of contact for audit, risk, and compliance. Oversee Asset Management of IT assets. Own and manage the service management processes for all countries. Identify potential service improvement opportunities. Support the transformation of our services through optimisation and automation. Engage with the business customer to define service level targets. Contribute to long-term IT strategy. Manage and optimise ITSM platforms and tools. Ensure SLOs and SLAs are established and communicated. Utilise data-driven strategies to enhance service delivery. Individual Competencies You are able to: Drive Results Have Courage Be Resilient Collaborate Key Characteristics For this role you should be/have: Leader – Strong leadership and interpersonal skills. Visionary Moderniser Critical thinker Customer Focused Motivated Key Functional Competencies You possess the following: Proven project management skills. In-depth knowledge of IT service management (ITSM) processes and tools. Strong vendor management skills. Knowledge of service management frameworks (ITIL, ISO etc.) Language: English (Fluent). Desirable: Second European Language. Experience / Education You are/have: Minimum of 5-7 years of leadership experience in an IT service management or a related field. College diploma or university degree in business, information systems, or a related technical field. Experience managing teams within a shared IT services environment. Experience with ServiceNOW or similar service management platforms. What CRH Offers You A culture that values opportunity for growth, development, and internal promotion. Highly competitive salary package. Comprehensive secondary benefits. Significant contribution to your pension plan. Health and wellness programs. Excellent opportunities to develop and progress with a global organization. Connect your future to CRH Please introduce yourself and send us your application. CRH finds it important that vacancies are shared to individuals that may find them interesting. CRH is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees.
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Birmingham or Budapest, BIR, GB Country:
United Kingdom City:
Birmingham or Budapest Req ID:
505369 About CRH We are CRH, and we are committed to contributing to a more resilient and sustainable built environment through the delivery of unique, superior building materials and products. CRH (NYSE: CRH, LSE: CRH) is the leading provider of building materials solutions that build, connect and improve our world, employing c.78,500 people at c.3,390 operating locations in 28 countries. Position Overview The Shared Service Management Lead is responsible for the delivery of services and the management of customer relationships, ensuring alignment between technology services and business needs. This leadership role requires strong interpersonal skills, technical knowledge, and the ability to manage multiple teams and processes effectively. The position focuses on the optimisation and enhancement of our shared services offerings within technology. The shared service management lead will be key to promoting a culture of continuous improvement and operational excellence across these services. Key Tasks and Responsibilities In this role, you will: Act as a primary contact for customers availing of our managed services. Foster a culture that prioritizes exceptional customer service. Be accountable for developing a technology service strategy that aligns with the CRH business strategy. Oversee the content and knowledge management associated with the services offered to customers. Manage the planning, implementation, control, review, and audit of service provision. Lead operational compliance and act as a key point of contact for audit, risk, and compliance. Oversee Asset Management of IT assets. Own and manage the service management processes for all countries. Identify potential service improvement opportunities. Support the transformation of our services through optimisation and automation. Engage with the business customer to define service level targets. Contribute to long-term IT strategy. Manage and optimise ITSM platforms and tools. Ensure SLOs and SLAs are established and communicated. Utilise data-driven strategies to enhance service delivery. Individual Competencies You are able to: Drive Results Have Courage Be Resilient Collaborate Key Characteristics For this role you should be/have: Leader – Strong leadership and interpersonal skills. Visionary Moderniser Critical thinker Customer Focused Motivated Key Functional Competencies You possess the following: Proven project management skills. In-depth knowledge of IT service management (ITSM) processes and tools. Strong vendor management skills. Knowledge of service management frameworks (ITIL, ISO etc.) Language: English (Fluent). Desirable: Second European Language. Experience / Education You are/have: Minimum of 5-7 years of leadership experience in an IT service management or a related field. College diploma or university degree in business, information systems, or a related technical field. Experience managing teams within a shared IT services environment. Experience with ServiceNOW or similar service management platforms. What CRH Offers You A culture that values opportunity for growth, development, and internal promotion. Highly competitive salary package. Comprehensive secondary benefits. Significant contribution to your pension plan. Health and wellness programs. Excellent opportunities to develop and progress with a global organization. Connect your future to CRH Please introduce yourself and send us your application. CRH finds it important that vacancies are shared to individuals that may find them interesting. CRH is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees.
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